Service Advisor - Bellevue, WA

Overview

Service Advisor
EA Buck Financial Services in Dublin, CA is looking for a strong, detail-oriented Service Advisor to assist with industry-specific tasks to help ensure the office runs efficiently. Our formula for success is to put our customers first. If you’re looking for the tools, resources, and freedom to build a great future, please contact us today!

Private Wealth Manager

• Licenses – Maintain in good standing all required licenses to act as a PWM at E.A. Buck.
• Rules – Abide by all required rules/regs of the contracted carrier, RIA, B/D, and regulators.
• E&O – Maintain active E&O insurance.
• Fiduciary – Act as a fiduciary for all fee-based clients.
• Attendance – Attend and participate in all scheduled meetings as requested by management; maintain appointment availability for your office/region; attend workshops in your market.
• EPIC Planning – Learn and stay abreast of best practices pertaining to EPIC Planning.
• EPIC Products – Learn and stay abreast of all products and investments core to the EPIC process.
• Communication – Aim to return all client emails and calls and internal communication within 2 hours or by EOD.
• Tools – Master and use Nitrogen, Retirement Analyzer, Salesforce, and other software as needed to provide an EPIC client planning experience.
• Tax – Learn to use the EAB tax projection effectively and efficiently for Discovery and review meetings.
• Client Meetings – Thoroughly prepare for all client meetings and provide an EPIC planning experience.
• Documentation – Document all client communication in SF with detailed meeting notes, phone calls, and emails within the same day.
• Goals – Set annual, quarterly, and monthly sales goals and maintain focus on achieving them.
• Service – WOW the clients; ensure they feel fortunate to have you and EAB as their planner and planning firm.
• Education – Read/listen to at least 4 financial/motivational books annually. Attend co-adviser client meetings regularly.

New Business Processor

• Check and collect incoming requests from the in-tray and new business tray.
• Review Life, Annuity & Security new business applications and servicing requests with supporting documentation for completeness.
• Enter and update new business information into the internal tracking system.
• Application preparation and new business processing for assigned advisors.
• Scan & upload documents into client files in Citrix.
• Assist Advisors with application preparation and new business processing.
• Submit documents in their entirety to the Broker/Dealer for review and approval.
• Submit vendor documents to the vendor for review and approval.
• Ensure all Broker/Dealer and vendor outstanding requirements are satisfied.
• Confirm source of funds are received.
• Process urgent client servicing items (e.g., withdrawal requests, rebalancing/reallocation instructions, account closure).
• Salesforce tracking daily on pending new business.
• All new business applications accompanied by a check must be processed within 24 hours; the check must be placed in the safe.

Client Coordinator

• Participate in daily check-in meetings, HIVE meetings, and WIG meetings.
• Aim to return all client calls and emails within 2 hours.
• Enter and update client and business information into our CRM.
• Prepare client review summaries for upcoming meetings and transfer to Advisor two weeks before their scheduled appointment;
  Recaps to be based on Advisor planning level (Basic vs Full).
• Check in with Advisors daily.
• Call unbooked clients, with targets to book next appointments (minimum 80%).
• Call unbooked members, with target to book next appointment (minimum 75%).
• Call unbooked DISCOs, with target to book next appointment (minimum 70%).
• Assist Advisors with account servicing forms.
• Record notes from every Registered Representative and client conversation in Salesforce.

Act as back up to other administrative staff during lunch hour, vacations, sick days, and transition periods.

Minimum Requirements

• Bachelor’s degree preferred
• Previous client interaction in an office environment
• 5+ years of Financial Industry Experience preferred
• CFP preferred
• Life & Health paired with either a Series 65 or Series 7 & 66 combination

Skills

• Analytical
• Self-motivated
• Self-directed
• Strong interpersonal communication skills
• Highly organized
• Advanced computer skills

• Salary: $70K-$80K
• Monthly commission (uncapped)
• 401k with automatic 3% company contribution
• Pre-paid insurance (health, vision, dental, pharmaceutical)
• Paid holidays
• PTO
• Hours:
  
  Monday-Friday, 8am-5pm (in-office)

Presented by Advisor Talent Solutions, part of the AE Management, LLC family of companies. Advisor Talent Solutions supports independent advisor businesses with their hiring needs. We are not the employer for this position. If selected, your employer will be the hiring business. Our team is your main point of contact initially and will guide you through the application process.

Learn more about our approach and services at