Director, Design

About the Role

T-Mobile is in pursuit of exceptional talent to join our executive team. We’re committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities.

As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership.

• Lead development and continuous evolution of end-to-end experience concepts across physical, digital, and human touchpoints.
• Design, pilot, test, and scale experience concepts using test-and-learn methodologies.
• Enable seamless omnichannel customer journeys with intuitive way finding and integrated touchpoints.
• Develop experience frameworks, playbooks, and toolkits for scalable implementation.
• Integrate AI and emerging technologies into human-centered retail experiences.
• Collaborate cross-functionally with Retail Strategy, Brand, Digital, and Product teams.
• Lead, mentor, and build high-performing experience design teams.

• Bachelor’s degree in Architecture, Interior Design, Industrial Design, or related field (or equivalent experience).
• Master’s degree in Business Administration, Retail Management, or Design preferred.
• 10+ years managing design studios delivering complex projects across varying scales and budgets.
• 5+ years leading and developing high-performing creative and technical teams.

• Strong leadership and team development capabilities.
• Expertise in technical design, fabrication, and spatial design.
• Excellent communication and presentation skills.
• Proven change management and innovation leadership.
• Strong cross-functional collaboration and relationship management.
• Customer-focused mindset with strong analytical capabilities.

Base Pay Range: $174,300 - $235,800

Corporate Bonus Target: 25%

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants and employee stock purchase plan
• Paid time off and up to 12 paid holidays (approximately 4 weeks for new full-time and 2.5 weeks for new part-time employees annually)
• Paid parental and family leave
• Family building benefits, back-up care, enhanced family support, and childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance
• Mobile service & home internet discounts, pet insurance, and access to commuter and transit programs

At T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling  Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.