Retail Food Safety Program Manager, Food Safety Operations Program Team at Services

DESCRIPTION

The North American Food Safety Operations Program Team ensures that all Amazon Distribution and Retail/Grocery Fulfillment sites meet safety criteria, regulatory requirements and brand standards. They collaborate with a diverse range of internal stakeholders to develop and implement comprehensive policies and procedures across the fulfillment network. They excel at translating food safety initiatives into clear, actionable guidelines, facilitating seamless adoption across the fulfillment network.

Key job responsibilities

• Develop, enhance, and optimize Amazon Food Safety Operations programs and standard work protocols, ensuring alignment with industry best practices and regulatory requirements
• Design, implement, and evaluate comprehensive training programs to drive food safety execution at the retail level for maximum proficiency and effectiveness
• Develop, enhance, and optimize requirements for third party vendors (e.g., pest control vendor, sanitation vendor) and manage their performance
• Proactively identify opportunities for leveraging external expertise, then source, manage, and collaborate with third-party consultants for validations, research, and benchmarking to continuously improve food safety programs
• Establish and maintain a robust set of program metrics and key performance indicators (KPIs) to measure output performance, track progress, and identify areas for improvement in food safety programs, using data-driven insights to inform continuous improvement efforts
• Lead cross-functional teams to implement food safety initiatives, ensuring seamless integration with existing operational processes and systems
• Compose and edit detailed business review documents to effectively communicate food safety program health and program improvement initiatives

In this role, you will be elevating food safety compliance standards across Amazon's network of Distribution and Retail/Grocery Fulfillment sites. Your typical day will blend strategic planning with innovative program development. You’ll work with a diverse range of internal stakeholders to ensure smooth implementation of program changes. You'll analyze trends, conduct comprehensive program assessments, and collaborate with third-party experts when required to continuously enhance our processes.

This fast-paced role requires a balance of strategic thinking and analytical skills.

The North American Food Safety Operations Program Team designs, enhances, and governs operational food safety programs that drive compliance, mitigate risk, and support scalable business growth. We collaborate across stakeholder groups to drive food safety standards, standard work, culture, and training. We leverage metrics and technology for continuous improvement. Our initiatives ensure the safety of products for millions of customers, reinforcing their confidence in Amazon.

• Bachelor’s degree in Food Science or a related field
• 5+ years of experience managing Food Safety and Quality in a large-scale retail or manufacturing environment (multi-store/multi-plant)
• Experience applying Food Code requirements across local, state, and federal food regulations
• Experience leveraging technology to drive process improvements
• Program management experience
• Knowledge of Microsoft Office products and applications at an advanced level