Sr Analyst, Operational Insights

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This role supports continuous improvement initiatives within the operations organization by analyzing diverse data sources and applying business approaches to generate actionable recommendations. It primarily involves dissecting complex business problems, extracting and analyzing data, and constructing presentations to inform decision‑making. The role requires selecting appropriate analytical methods and techniques to resolve a wide range of operational issues with minimal supervision. Success is measured by the ability to identify operational opportunities, lead cross‑functional projects, and develop models that improve customer experience and reduce costs.

The work impacts organizational policies, procedures, and business practices by providing insights that drive operational efficiency and customer satisfaction.

• Analyze sophisticated operational data to identify improvement opportunities and support decision‑making processes
• Develop and deliver presentations that communicate analytical findings to influence business strategies
• Lead cross‑functional projects aimed at enhancing customer experience and reducing operational costs
• Extract, validate, and cleanse data from multiple sources to ensure accuracy and reliability of analyses
• Maintain and implement operational reporting to monitor performance and support ongoing operations
• Also responsible for other duties/projects as assigned by business management as needed
• Full funnel customer journey analytics & execution (360 Degrees of customer interaction & measured outcomes including target, reach, penetration, experience, conversion, and optimization)
• Apply data to monitor the performance and health of programs and identify areas for improvement; generating and testing hypotheses to improve performance

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Quantitative Business, Mathematics, Econometrics, Statistics, Operations Research, Computer Science or related field (Preferred)
• 4-7 years related analyst work experience (Preferred)

• SQL (Required)
• Database (Required)
• Microsoft Excel (Required)
• Microsoft Access (Required)
• Microsoft PowerPoint (Required)
• Communication (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

Yes

DOT Regulated Position:
No

Safety Sensitive Position:
No

$75,200 – $135,700 with a corporate bonus target of 15%. The actual starting pay will vary within this range based on location, qualifications, and experience.

All employees have access to medical, dental, vision, flexible spending account, 401(k) with company match, employee stock grant, employee stock purchase plan, paid time off, paid holidays (12 for full‑time, 8 for part‑time), parental and family leave, tuition assistance, short‑ and long‑term disability, voluntary AD&D, accident, life, and long‑term care insurance, mobile service and home internet discounts, pet insurance, and commuter & transit programs.

T‑mobile also offers an annual bonus or periodic sales incentive or bonus, depending on role, and certain positions in customer care have monthly bonuses. To find the pay range for this role based on hiring location, .

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling  Please note that this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.