Site Manager

Site Manager

Accountable for daily operations of small to medium site and manages small team. Manages contracted services including, but not limited to:
Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. Responsible for assessing talent, staff career development and conducts performance management activities & employee counseling with support from assigned leadership.

• Responsible to manage daily operations of a small-medium size site while managing a small team of direct reports
• Prioritizes multiple and competing priorities. Communicates team vision and priorities while creating a helpful and positive work culture to maximize retention.
• Demonstrates working knowledge of Ricoh products and offerings by efficiently using existing products/processes or provides alternatives to opportunities and situations.
• Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.
• Improves quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools.
• Ensuring achievement of Service Level Agreements, the Site Manager is responsible for working with the customer to improve business processes, with support of AOM/ESM or NOM.
• Creates and maintains a customer‑focused environment with regular end‑user feedback and customer satisfaction surveys, focusing on business retention, customer service.
• Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline standards and compliance, utilizing tools and best practices.
• Ensures that location is properly staffed by matching employee skills and equipment with production demands.
• Motivates employees and recognizes their accomplishments in a timely manner leveraging the Ricoh Recognizes programs.
• Clearly communicates job expectations and consequences of direct reports by training, cross training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.
• Identify training and performance planning targets through the development of assigned staff through Individual Development Plan Management.
• Responsible for evaluating team member performance and providing career development and training opportunities.
• Maintains formal contact with the customer on a daily basis.
• Must possess an in-depth understanding of the client's requirements, with support of AOM/ESM or NOM.
• Identify gaps/scope creep in service delivery and adjust process documentation to work within the client or Ricoh framework while ensuring financial responsibilities are met.
• Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
• Is responsible for creating/supporting site required reporting, customer presentations and business reviews to ensure alignment with contractual requirements and value‑add reporting, with support of AOM/ESM or NOM.
• Performs other duties as assigned.

• High school or GED is required.
• 3‑5 years of work experience in a related field (B2B and/or technical).
• Previous 2 years of managerial work experience strongly preferred.
• Previous 3‑5 years Customer facing work experience required.
• Demonstrated high level knowledge and understanding of technology.
• Office 360 proficient user.

• Strategical thought processor of issues.
• Ability to present to a medium sized group.
• Complex Problem‑Solving Skills.
• Professional Customer Service skills.
• Professional Technical aptitude.
• Professional Written and Verbal Communication skills.

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
• Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction; prepare, provide and convey diversified information.
• Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as…