Sales Operations Manager, Hub Pickup and Returns Points

The Sales Operations Manager will be responsible for all aspects of product installation across NA as we continue to expand the business.

• Manage the end-to-end installation process for Hub products
• Execute service roll‑out on time
• Drive continuous improvement projects in installation processes, as well as cost reduction
• Monitor performance of service providers such as installation partners, and other service providers, and escalate issues as needed
• Lead and participate in comprehensive doc writing such as OP2, XBRs, strategic docs and analytical docs
• Identify through analysis and execute on opportunities to improve customer experience and performance, including raising the bar for key metrics such as cycle time and vendor performance
• Lead and participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion
• Identify and implement AI-driven solutions and automation to streamline manual, repetitive processes, reducing operational overhead and enabling the team to focus on higher‑impact, strategic work
• Develop materials for service providers and host partners such as SOPs and training guides
• Report on daily, weekly, monthly KPIs and projects to senior leadership
• Promote and develop an environment which is receptive and adaptable to business change

• 5+ years of Microsoft Excel experience
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience with sales CRM tools such as Salesforce or similar software
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• Experience in program or project management
• Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
• Experience with written and verbal communication and presentation
• A passion for developing best in class customer experience

• 5+ years of finance, business management and sales operations experience
• Experience working within a high-growth, technology company
• Experience analyzing metrics to drive business improvements
• Knowledge of and proficiency in Excel and SQL
• Experience influencing internal and external stakeholders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.