Sr Program Manager, Relo Ops Excellence: NGRC

Description

Amazon's Next Generation ReLo Centers (NGRC) program is revolutionizing returns processing through advanced automation, robotics, and innovative facility design. As a Sr. Program Manager for NGRC, you will drive the execution of complex, multi‑site launch and automation deployments that improve speed, quality, and cost efficiency in returns processing. You will work cross‑functionally with engineering, operations, product, and other internal teams to deliver world‑class automation solutions across Amazon's US returns network.

This role requires around 30% travel.

• Manage complex projects involving MHE (Material Handling Equipment), robotics, sortation systems and facility infrastructure.
• Drive on‑time, on‑budget delivery by developing detailed project plans, tracking milestones, and proactively managing risks and dependencies.
• Coordinate with GES PMO to ensure compliance with capital project processes, safety signoffs, and design standards.
• Own project‑level budgets and resource allocation, partnering with Finance to track spend and forecast accurately.

• Serve as the primary point of contact for assigned NGRC projects, coordinating across Product, Robotics, Operations, Safety, and Finance teams.
• Facilitate design reviews, readiness assessments, and go‑live planning with cross‑functional stakeholders.

• Develop and maintain comprehensive project status reporting including weekly updates, Monthly Business Reviews (MBRs), and executive briefings.
• Communicate project health, risks, and mitigation plans clearly to senior leadership.
• Escalate blockers and critical issues appropriately with proposed solutions.
• Create and maintain project documentation including charters, RACI matrices, and lessons learned.

• Proactively identify project risks and develop mitigation strategies.
• Track and resolve issues that could impact scope, schedule, budget, or quality.
• Manage dependencies across multiple work streams and projects.
• Ensure safety compliance throughout all phases of project execution.

The Next Generation ReLo Centers (NGRC) team is a cross‑functional organization within Relo Ops Excellence, driving the transformation of Amazon's returns processing network through automation and innovation. The team operates at the intersection of product development, engineering, operations, and program management to deliver world‑class returns centers that set new standards for speed, quality, and cost efficiency.

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership.

• 2+ years of driving process improvements experience.
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.
• Knowledge of general AI tools.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at (Use the "Apply for this Job" box below)..

USD salary ranges: USA, TN, Nashville -  -  annually; USA, TX, Dallas -  -  annually; USA, WA, Bellevue -  -  annually.