Sr Program Manager, SCOT-AIM NA

Description

Have you ever ordered a product on Amazon and wondered how that box with the smile arrived so fast? If so, the Amazon Global Supply Chain Optimization Technology (SCOT) organization is for you.

Watch this video to learn more about our organization, SCOT: (Use the "Apply for this Job" box below).-scot

SCOT operates on the bleeding edge of supply chain thought leadership and works on the most difficult problems in the industry. To maintain Amazon’s leadership, SCOT fosters continuous improvement, advocating game‑changing ideas that create ever more intelligent and self‑learning systems to maximize the efficiency, automation and scale of Amazon's massive supply chain operation.

SCOT Automated Inventory Management (AIM) owns the management of Amazon’s inventory investment and key business outcomes. We look ahead to connect dots no one is thinking about yet and drive those insights into tangible results. If you want to help build on Amazon’s experience where customers can find and buy anything online and have it delivered fast, this is your chance to make history.

We are looking for a dynamic, results‑oriented driver and collaborator to join as a Senior Program Manager, focused on the Stores in North America. You will partner with key retail leaders, develop deep knowledge and insights to detect, drive actions and proactively steer to the right business outcomes. In this role, you will own the strategic roadmap to improve customer experience and supply chain, as well as day‑to‑day business insights, to systemically improve supply chain defects.

You are also expected to steer and equip the business through the development of metrics and reporting solutions, ideation of new products and improvement mechanisms, data review and in‑depth analysis. You will collaborate with Principal/Senior PMs, BIEs and Tech Program Managers, similarly focused on driving business outcomes on specific segments.

The successful candidate will have strong supply chain expertise and problem‑solving skills, prioritize well, communicate clearly, and have a consistent track record of exploring uncharted business terrain, collaborating with a diverse set of stakeholders to agree on the path forward and delivering results by utilizing business insights and analytics.

• Analyze in‑stock and related business performance data to provide action‑oriented insights to drive future improvements.
• Work with stakeholders to identify opportunities and implement both short‑ and long‑term mechanisms and solutions, articulating opportunity size and effort required to build business cases and prioritize in partnership with senior leadership.
• Lead program management efforts to build new capabilities and improve operational outcomes, manage product roadmaps and feature priorities, work with the broader team to develop and deliver improvement solutions.
• Drive cross‑functional collaboration across multiple teams with competing priorities, establishing clear accountability and project management chains.
• Monitor and drive project execution to ensure quality delivery aligned with target dates; anticipate bottlenecks, manage escalations, and balance business needs against technical constraints while making strategic tradeoffs.
• Act as subject matter expert providing troubleshooting support and developing standard work, documentation, and training materials.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full‑time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership.

• 2+ years of driving process improvements…