Sr Analyst, Operational Insights

At T-Mobile values innovation and growth. The role focuses on continuous improvement initiatives within the operations organization, analyzing diverse data sources and applying business approaches to generate actionable recommendations.

This role supports continuous improvement initiatives within the operations organization by analyzing diverse data sources and applying business approaches to generate actionable recommendations. It primarily involves dissecting complex business problems, extracting and analyzing data, and constructing presentations to inform decision‑making. The role requires selecting appropriate analytical methods and techniques to resolve a wide range of operational issues with minimal supervision. Success is measured by the ability to identify operational opportunities, lead cross‑functional projects, and develop models that improve customer experience and reduce costs.

The work impacts organizational policies, procedures, and business practices by providing insights that drive operational efficiency and customer satisfaction.

• Analyze sophisticated operational data to identify improvement opportunities and support decision‑making processes.
• Develop and deliver presentations that communicate analytical findings to influence business strategies.
• Lead cross‑functional projects aimed at enhancing customer experience and reducing operational costs.
• Extract, validate, and cleanse data from multiple sources to ensure accuracy and reliability of analyses.
• Maintain and implement operational reporting to monitor performance and support ongoing operations.
• Handle additional duties/projects as assigned by business management.
• Perform full funnel customer journey analytics & execution (360° customer interaction & measured outcomes).
• Apply data to monitor program performance, identify areas for improvement, and generate hypotheses to improve performance.

• Bachelor's Degree plus 3 years of related work experience
  OR advanced degree with 1 year of related work experience
  OR combination of education and experience deemed equivalent (Required).
• Acceptable areas of study:
  Quantitative Business, Mathematics, Econometrics, Statistics, Operations Research, Computer Science or related field (Preferred).
• 4–7 years related analyst work experience (Preferred).

• SQL (Required)
• Database (Required)
• Microsoft Excel (Required)
• Microsoft Access (Required)
• Microsoft PowerPoint (Required)
• Communication (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

Yes.

DOT Regulated Position:
No. Safety Sensitive Position:
No.

Base Pay Range: $75,200 - $135,700. Corporate Bonus Target: 15%.

Medical, dental, vision, flexible spending account, 401(k) match, employee stock grants, employee stock purchase plan, paid time off, holidays, parental and family leave, childcare subsidy, tuition assistance, disability coverage, voluntary insurance options, mobile and internet discounts, pet insurance, commuter and transit programs.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

For individuals with a disability requiring reasonable accommodation at any stage of the application process, please email Applic or call  This contact channel is not a means to apply for or inquire about a position, and we cannot respond to non‑accommodation related requests.