Senior Customer Success Manager, US Consumer Broadband Funding Programs, Amazon Leo - US Consumer

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access.

• Serve as the primary point of contact for state broadband offices, managing ongoing program execution, milestone tracking, and issue resolution to ensure Amazon Leo is a trusted and responsive partner throughout the program lifecycle.
• Own the end-to-end program delivery motion for consumer broadband funding programs — from onboarding and deployment planning through compliance reporting, performance reviews, and long-term program health.
• Develop and maintain data-driven customer success plans that align state partner goals with Amazon Leo’s deployment capabilities, identifying risks early and driving timely resolution across internal and external stakeholders.
• Lead cross-functional coordination across Public Policy, Legal, Finance, Technical Operations, and Compliance, to ensure customer commitments are met and program obligations are fulfilled on schedule.
• Build scalable mechanisms for tracking customer health, program status, and contract milestones across a portfolio of state partnerships, providing clear visibility to senior leadership on progress, blockers, and outcomes.
• Serve as the voice of the customer internally — synthesizing feedback from broadband offices, surfacing systemic issues, and driving changes to processes, tools, and products that improve the customer experience at scale.
• Prepare concise program updates, performance readouts, and decision memos for senior leadership, translating complex program dynamics into clear recommendations and trade-off analyses.
• Track policy, regulatory, and competitive developments in the consumer broadband funding landscape in coordination with Public Policy, translating operational implications into strategy and engagement plans.
• Actively mentor peers and contribute to the development of the broader Amazon Leo team.

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

• Experience managing executive customer relationships and key business stakeholders
• 6+ years of experience in customer success, account management, or program management, preferably in telecommunications, technology, or public sector environments

• 3+ years of working directly with government officials and regulatory bodies experience
• Master’s degree in Business Administration or a related field
• Ability to manage a large portfolio of customer relationships simultaneously, with strong prioritization and organizational skills
• Strong analytical skills with experience using data to drive customer success plans and measure program outcomes

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.