Head Of Platform Measurement

Job Overview

We are seeking a Head of Measurement & Analytics to join our expanding platform division. In this capacity, you will direct the measurement and analytics operations for Blis in the US. Your leadership will encompass the US measurement narrative, product development priorities, and commercial go-to-market strategies. This high-level, cross‑functional role sits at the nexus of product, commercial, and analytics teams, with the goal of validating Blis' value proposition for major agencies and global advertisers within a privacy‑centric, signal‑depleted landscape.

• A proactive, entrepreneurial leader who takes full ownership of complex analytics functions and builds robust frameworks to drive data‑informed decisions.
• A measurement expert skilled at connecting media and creator performance to tangible business outcomes through advanced analytical modeling and strategic investment insights.
• An adaptable professional capable of thriving in rapid‑growth settings, managing shifting priorities for high‑energy brands, and sustaining progress despite ambiguity.

• Develop and maintain a comprehensive customer experience measurement framework using quantitative and qualitative metrics to guide organizational strategy.
• Analyze customer data to identify trends and provide actionable insights that support improvements in processes, service, and technology.
• Monitor and evaluate the impact of customer experience initiatives, refining strategies to ensure ongoing enhancement of customer satisfaction.
• Lead and mentor a team to achieve performance goals and foster a collaborative environment focused on growth and development.
• Collaborate with cross‑functional partners and senior leadership to align customer experience strategies with organizational objectives.
• Also responsible for other duties/projects as assigned by business management as needed.

• Bachelor’s Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent (Required).
• 4–7 years Proven experience in service strategy development, customer experience, or related roles. (Preferred).
• 2–4 years Strong leadership experience with the ability to lead and inspire cross‑functional teams. (Preferred).
• 2–4 years Comprehensive understanding and experience in customer service dynamics, operational processes, and industry best practices. (Preferred).

• Business Process Design (Required).
• Cross‑Functional Project Management (Required).
• Customer Experience Design (Required).
• Customer Experience Management (Required).
• Customer Experience Metrics (Required).
• Data Analysis (Required).
• Leadership (Required).
• Stakeholder Management (Required).
• Strategic Thinking (Required).

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel Required:

Yes.

Position:
No. Safety Sensitive:
No.

Base Pay Range: $128,700 – $232,300;
Corporate Bonus Target: 20%.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling 1‑844‑873‑9500.