Product Manager

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The Product Manager is a visionary, strategist, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Ultimately accountable for T-Mobile's internal and external products, platforms, services, and experiences, the PM owns the full arc from the first customer insight to the last business metric.

This means identifying the intersection of customer problems and unmet needs, understanding technical feasibility and business objectives, leading a cross-functional team to deliver measurable outcomes, and iterating until those outcomes are achieved. Shipping a feature is not the finish line — moving the metric is.

Day-to-day activities include conducting market and customer research; defining outcome-based product goals tied to measurable KPIs; determining specifications and acceptance criteria; defining long-term product strategy; creating and maintaining the product roadmap; defining scope for releases; partnering with engineering, design, data science, and key stakeholders; driving go-to-market activities; monitoring post-launch metrics; and iterating until business outcomes are achieved.

• Product Learning & Growth
• Owns the customer problem end to end. Accountable not just for what ships, but for whether it solved the problem it was designed to solve.
• Treats every launch as a learning event. Defines success metrics before shipping, captures post-launch signals, and acts on what the data shows — iterating until outcomes are met.
• Maintains a current understanding of emerging technology trends including AI, automation, and platform shifts and evaluates how they create opportunity or risk on the product roadmap.
• Customer Problem Understanding
• Dedicates consistent time to customers through direct research, field visits, and behavioral data to build deep empathy and maintain a current, evidence-based view of their needs and unmet problems.
• Creates, manages, and sustains an active VOC feed that combines qualitative insight and quantitative behavioral signals. Customer signal drives prioritization, not opinions or assumptions.
• Actively looks for patterns in customer frustration, workarounds, and unmet needs. Surfaces these as product opportunities and validates them before investing.
• Tests ideas with real customers at every stage of the process. Does not call a feature done until post-launch data confirms the customer behavior or outcome target was achieved.
• Evangelizes and advocates for the customer both internally and externally, perpetuating a customer-first mindset across the team and stakeholder community.
• Product Strategy & Vision
• Owns and communicates a clear product vision and roadmap grounded in customer problems and business outcomes. Every roadmap item maps to a measurable business or customer result; items without a connected metric do not enter the backlog.
• Defines outcome-based product goals (OKRs, KPIs) from the outset and revisits them regularly. Success is defined by impact moved, not features shipped.
• Drives outcome-first prioritization: no initiative advances without a hypothesis tied to a measurable metric, a defined success threshold, and a post-launch review plan.
• Recommends product positioning strategies to improve customer experience and drive growth. Works with external third parties to assess partnerships and licensing opportunities.
• Collaborates with Architecture and engineering teams to ensure technical debt and long-term technical investment are factored into the roadmap.
• Stakeholder Alignment
• Builds and maintains strong working relationships across engineering, design, data science, sales, marketing, legal, go-to-market, and finance. Aligns…