Head Of Platform Measurement

We are seeking a Head of Measurement & Analytics to join our expanding platform division. In this capacity, you will direct the measurement and analytics operations for Blis in the US. Your leadership will encompass the US measurement narrative, product development priorities, and commercial go-to-market strategies. The role sits at the nexus of product, commercial, and analytics teams, with the goal of validating Blis' value proposition for major agencies and global advertisers within a privacy‑centric, signal‑depleted landscape.

• A proactive, entrepreneurial leader who takes full ownership of complex analytics functions and builds robust frameworks to drive data‑informed decisions.
• A measurement expert skilled at connecting media and creator performance to tangible business outcomes through advanced analytical modeling and strategic investment insights.
• An adaptable professional capable of thriving in rapid‑growth settings, managing shifting priorities for high‑energy brands, and sustaining progress despite ambiguity.

• Develop and maintain a comprehensive customer experience measurement framework using quantitative and qualitative metrics to guide organizational strategy.
• Analyze customer data to identify trends and provide actionable insights that support improvements in processes, service, and technology.
• Monitor and evaluate the impact of customer experience initiatives, refining strategies to ensure ongoing enhancement of customer satisfaction.
• Lead and mentor a team to achieve performance goals and foster a collaborative environment focused on growth and development.
• Collaborate with cross‑functional partners and senior leadership to align customer experience strategies with organizational objectives.
• Also responsible for other duties/projects as assigned by business management as needed.

• Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent (Required).
• 4–7 years proven experience in service strategy development, customer experience, or related roles (Preferred).
• 2–4 years strong leadership experience with the ability to lead and inspire cross‑functional teams (Preferred).
• 2–4 years comprehensive understanding and experience in customer service dynamics, operational processes, and industry best practices (Preferred).

• Business Process Design (Required)
• Cross‑Functional Project Management (Required)
• Customer Experience Design (Required)
• Customer Experience Management (Required)
• Customer Experience Metrics (Required)
• Data Analysis (Required)
  Leadership (Required)
• Stakeholder Management (Required)
• Strategic Thinking (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

Yes

No

No

Base Pay Range: $128,700 – $232,300

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The actual starting pay will vary within this range based on location, qualifications, and experience.

At T‑Mobile, employees in regular, non‑temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year‑end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.

To find the pay range for this role based on hiring location, copy and paste this link into your browser:

Our benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays for full‑time employees and about 2.5 weeks for part‑time employees annually. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. For more information, visit

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