VE- Assistant Director Operations

Position Overview

Assistant Director of Operations (ADO) – responsible for partnering with the Director of Operations in managing daily business activities, overseeing staff, and ensuring operational efficiency across a customer support center environment.

• Assist the Director of Operations in developing and implementing operational plans and policies to meet company goals and drive continuous improvement.
• Partner with managers in managing daily operations, workflows, and deliverables.
• Support the Director of Operations with client initiatives, participate in client meetings, and ensure alignment across teams to drive client satisfaction and achieve strategic objectives.
• Oversee staff performance and partner with managers to provide coaching and guidance to ensure performance and quality standards are met or exceeded.
• Utilize data and analytics to inform decision‑making in operational problem‑solving and process improvement.
• Encourage engagement growth through repeated project delivery successes and strategic differentiation, partnering with Leadership to identify and capitalize on opportunities.
• Actively and consistently support all engagement initiatives and customer and employee experience efforts.
• Monitor budgets, operational costs, and resource allocation.
• Perform other duties and projects as assigned.

• 4-6 years of progressive leadership experience in an operations or service delivery role in a fast‑paced, evolving environment; customer support center experience preferred.
• Proven leadership experience in supervisory roles in operations and experience managing teams to maximize performance.
• Demonstrates a prominent level of service‑excellence and consistently meets performance expectations.
• Demonstrates senior‑level client expectation management across active client work, minimizing delivery‑centric escalations to both Leadership and the client.
• Strong business acumen and previous accountability for quality targets.
• Knowledge of gaming industry trends, major events, and news is preferred.

• Translate business strategy into tactical day‑to‑day delivery.
• Strong leadership and organizational skills to guide teams and oversee multiple departments.
• Strategic thinking and problem‑solving skills for operational efficiency and process improvement.
• Strong communication and interpersonal skills for staff management and stakeholder engagement.
• Leverage Blueprint tools, standards, and processes to meet business needs.
• Motivate employees, assess performance metrics, and achieve high standards of performance.
• Lead by example, coach, and mentor a diverse team.
• Effective decision‑making and critical thinking skills.
• Strong customer service skills and attention to detail.
• Ability to work as part of a team and independently.

• Monitoring and maintaining operational performance and alignment with business objectives.
• Ensuring compliance with quality standards and service‑level agreements.
• Driving process improvements and cost‑effective resource allocation.

• Fully onsite, engaging directly with team members on varying schedules and may include occasional weekend coverage.
• Specific work shifts may be subject to change based on business needs.
• Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved.

• Comfortable working in a traditional office environment, indoors.
• Ability to sit at a workstation for extended periods, engaging with content on a monitor.
• Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm.

Pay varies based on skill set, education, responsibilities, experience, and geographical market. Washington state range: $90,000–$110,000 USD per year.

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, sexual orientation, veteran/military status, religion, national origin, ancestry, marital or familial status, genetic information, citizenship or any other status protected by law.

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401(k) program
• Competitive PTO offerings
• Opportunities for professional growth and development

Exempt – Salary, Full‑Time Position

Onsite (office located in Bellevue, WA)