Senior Product Manager - Tech, SCOT-Fulfillment Optimization; Fulfillment & Operations

Senior Product Manager - Tech, SCOT-Fulfillment Optimization

Job :  |  Services LLC

Are you interested in the intersection of complex technical and operational challenges? Are you looking to grow towards end-to-end ownership of high‑visibility customer problems? If so, this may be your next role! The Senior Product Manager‑Tech, Fulfillment Optimization (FO) will own the fulfillment optimization strategy for Amazon Business Customers. Amazon’s continued investment in this essential need for customers represents exciting challenges at the intersection of increasing delivery speeds, minimal‑waste operational flows, and bar‑raising CX.

This role accelerates our progress toward realizing the best delivery experiences for business customer use cases through thinking big about how our outbound capabilities can evolve for our customers, influencing others (Amazon business teams, Ops teams, Delivery Experience), evaluating feature requests and possible solutions in our services, and unblocking engineering teams across FO with quality requirements and proactive risk mitigation.

• Serve as single point of contact for Amazon Business and Fulfillment Optimization colleagues regarding priorities, progress, and mechanisms such as OP1 and xBRs.
• Write working‑backwards documents and BRDs contextualizing Business customer requirements for technical audiences within FO.
• Facilitate and guide technical implementation of Amazon Business xFO projects across FO engineering teams, in partnership with Amazon Business and FO TPMs.
• Negotiate priorities, scope, trade‑offs, and resourcing on behalf of FO.
• Provide consultative guidance for Amazon Business colleagues in addressing customer inquiries and business objectives, which could in turn become requirements for new feature investments.

Morning:
Provide updates on Amazon Business metrics and callouts on operational changes. Evaluate requirements for a new consolidated delivery feature across various systems including inventory, promise, transportation, and exception management.

Afternoon:
Present a proposal to fundamentally change pallet fulfillment to improve customer selection and reduce stock‑outs. Validate progress on ongoing tech initiatives.

The benefits that generally apply to regular, full‑time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

• Bachelor’s degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and trade‑offs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience representing and advocating for a variety of critical customers and stakeholders during executive‑level prioritization and planning

• Experience in using analytical tools, such as Tableau, Qlikview, Quick Sight
• Experience building and driving adoption of new tools

USA, WA, Bellevue -  -  USD annually

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.