Sr. Program Mgr., Reverse Logistics Ops Integration, Relo Ops Integration; Fulfillment & Operations

Job :  |  Services LLC

At Amazon Worldwide Returns & ReCommerce (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to "making zero happen" to benefit our customers, company, and environment. WWR&R includes business, product, program, data, and software engineering teams who together manage the lifecycle of returned and damaged products.

• Operational capabilities to support new business needs
• Operational processes to reduce cost through performance efficiencies
• Standard Operating Procedures to ensure compliance, quality, and scalability
• Field tools and dashboards to assist with execution of basic pillars
• Shared projects with other WWR&R teams (NCRC, ReCommerce, ROE Programs and Tech) as cross‑functional stakeholders
• Create dashboards and track success metrics
• Travel 30%–40% of the time is required

The ReLo Ops Integration (RLOI) team innovates across all aspects of ReLo UTR operations (Crets, Amazon Resale, Specialty, External Repairs, Advanced Grading) to drive performance efficiencies while maintaining or raising the quality bar. Scalable long‑term processes drive the team’s vision yet do not hamper a culture of implementing scrappy, quick wins for pilots and continuous improvement.

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership

• 2+ years of driving process improvements experience
• Master’s degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large‑scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave.

USA, AZ – Phoenix: $115,600 – $160,000 per year
USA, TN – Nashville: $104,100 – $155,400 per year
USA, TX – Dallas: $115,600 – $160,000 per year
USA, WA – Bellevue: $115,600 – $160,000 per year

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.