Principal Partner Success Manager, eero Partner Success

We are seeking a Principle Partner Success Manager to lead and scale eero’s largest and most strategic internet service provider (ISP) partnerships. This role encompasses technical business development and customer success, with full ownership of partner outcomes—from onboarding and deployment through long-term growth and expansion.

• Own Partner Performance and Growth:
  Lead eero’s largest and most strategic ISP partners with full accountability for business performance, adoption, and expansion, and develop and execute multi-year partnership strategies aligned to partner goals and eero priorities.
• Drive Commercial and Go‑To‑Market Initiatives:
  Identify and execute growth opportunities across pricing, packaging, and go‑to‑market; support marketing and sales efforts with ISP partners, shape joint campaigns, and implement non‑standard agreements to meet partner needs.
• Lead Onboarding, Launches, and Lifecycle Management:
  Own the full partner lifecycle from onboarding through scaled deployment; ensure fast, high‑quality launches, drive early adoption, and maintain momentum post‑launch; coordinate with supply chain and operations to align demand planning, inventory, and rollout timelines.
• Act as a Trusted Advisor to Partner Leadership:
  Build deep relationships with partner executives and decision‑makers; influence partner roadmaps and customer experience strategies; represent eero in high‑visibility engagements including QBRs and executive reviews.
• Steer Product Strategy:
  Translate partner needs into clear product requirements and strategic inputs for Product and Engineering teams; advocate for roadmap prioritization that unlocks scaled partner value; bring market insights back to eero to inform broader strategy.
• Lead Complex, Cross‑Functional Projects:
  Orchestrate cross‑functional teams (Product, Engineering, Sales, Ops, Legal, Finance) to deliver against partner commitments; manage large‑scale deployments, negotiate trade‑offs, and remove blockers to keep programs on track.
• Operate with Data and Rigor:
  Define success metrics and track performance across partner programs; model scenarios, evaluate trade‑offs, and ensure programs deliver against revenue and margin goals.
• Scale What Works:
  Build repeatable frameworks, playbooks, and processes; identify opportunities to automate and standardize partner workflows.

• 10+ years of professional or military experience.
• Bachelor’s degree.
• Experience developing strategies that influence leadership decisions at the organizational level.
• Experience structuring and negotiating complex agreements and leading cross‑functional groups to orchestrate and successfully complete deals.
• Experience communicating clearly and concisely with leadership, stakeholders, and cross‑functional teams.

• Experience selling to Fortune 1000 or Global 2000 organizations.
• Experience working with customers, technical teams, and management to collect requirements, describe software product features, and technical designs.
• Experience analyzing data to make business decisions.
• Experience influencing multiple stakeholders and leading cross‑functional teams across geographies and business units.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Salary: USA, CA, San Francisco -  –  USD annually.

USA, WA, Bellevue -  –  USD annually.

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