Sr Tech Product Manager

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

Sr Tech Product Manager

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation  will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience.

Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

This position is Hybrid
- Preferred locations:
Texas or Washington

We are seeking a highly motivated Technical Product Manager to lead the strategy, roadmap, and delivery of next-generation business products and platforms. In this role, you will sit at the intersection of customer needs, business strategy, and technical execution owning products end-to-end and partnering across engineering, architecture, operations, sales, marketing, and executive leadership to deliver scalable, high-impact solutions for enterprise clients.

This is an exciting opportunity for a product leader who brings strong technical depth, strategic thinking, customer obsession, and a data-driven approach to innovation and execution.

• Own the product vision, roadmap, and lifecycle management for assigned products and platforms.
• Define product strategies aligned to client growth goals, market demand, and business priorities.
• Identify customer pain points, market opportunities, and emerging trends to shape product investments.
• Conduct competitive analysis and market research to support roadmap planning and innovation initiatives.
• Partner with senior leadership to develop long-term product strategies and business cases.
• Serve as the voice of the customer throughout the entire product lifecycle.
• Collaborate directly with enterprise customers, sales teams, marketing, and solution architects to uncover opportunities and refine needs.
• Translate business requirements into prioritized capabilities, features, and technical product plans.
• Develop ROI models, investment recommendations, and executive-ready presentations on roadmap direction and product performance.
• Work closely with Engineering, Architecture, Security, and Operations teams to define technical requirements and solution approaches.
• Convert strategic objectives into epics, features, user stories, and detailed product specifications.
• Lead backlog prioritization, roadmap planning, and tradeoff decisions that balance customer value, scalability, risk, and speed to market.
• Ensure product solutions align with enterprise architecture, platform standards, and security requirements.
• Lead Agile product delivery activities, including planning sessions, backlog grooming, sprint reviews, and release readiness.
• Manage product releases and coordinate cross-functional teams to deliver high-quality outcomes on time.
• Monitor progress, dependencies, risks, and operational readiness across the product lifecycle.
• Use customer feedback, analytics, and performance insights to drive continuous improvement.
• Define and track KPIs to measure adoption, utilization, business impact, scalability, and customer retention.
• Build trusted partnerships across Sales, Product Engineering, Technology, Operations, Finance, Legal, and Marketing.
• Communicate roadmap priorities, delivery timelines, and product updates clearly to stakeholders at all levels.
• Support executive decision-making through strong analysis, recommendations, and influence.

• Bachelor's degree in Computer Science,…