Business Analyst​/Operations Support Administrator; hybrid

Who We Are

Prowess Consulting is a consulting firm that specializes in helping the largest enterprises in the technology industry define, manage, benchmark, and market their solutions and services. We take great pride in investing the time and effort to gain a deep understanding of our clients’ technologies, their customers, and the stories and strategies they need to tell to be successful in the market.

Our team of technology and marketing experts is immersed in the technology trends that affect our clients’ businesses, so we can add value at every stage of engagement to help them succeed.

Prowess Consulting is looking for a curious, motivated, and highly self-directed Business Analyst/Operations Support Administrator to join our growing team. This is a broad, hands-on role for someone who can turn their hand toalmost anything— from requirements gathering,validation of changes,process improvement,activityplanningand orchestration,tooperational problem-solving and team support. We need someone who is comfortable with ambiguity, quickly gets to the heart of a problem, and naturally takes the initiative to work out what needs to happen next.

The right person will thrive across multiple projects and stakeholders, enjoy solving new and unfamiliar problems, and be the kind of person who can simply jump in, takeownershipand move things forward.

No third-party agencies, please
.

Theindividualwill support across a range of priorities, including:

• Requirement gatheringandtranslation ofbusiness needs and ideas into clear requirements,plansand actions. Main scope areas:reporting using PowerBI, utilizing Dynamics 365 (D365) for customer engagements,and create wireframes where needed and/or mockups to hand over to the development team.

• Execute validation,testingandsupportuser roll-outof new features or changes.

• Validation and testing:testnew features from the development teamto ensuretheyare functional and according to requirements andalignedwith business goals.

• Stakeholder Liaison:
  Collaborating and orchestrating closely with developers, product managers,insights teamsand end users to refine requirements and define quality metrics.

• Documentation of updates within Dynamics and SharePoint.

• Facilitate and conduct short training sessions for users.

Team support responsibilities(30%)

• Support broader team priorities as needed, including planning of workshops, meetings,events, communications,documentation,SharePointupdates,and other operational activities.

• Take ownership of new,unfamiliaror ambiguous problems, quickly work out what needs to happen, and drive them through to a practical outcome.

• Must have demonstrated, recent experience creating and using PowerBI dashboards

• Previous experience working with teams as a business analyst, including operational support is required.

• Strong Excel skills is required.

• Curious,sharpandadaptable andbringsenergy and a positive attitude toeverything they do.

• Analytic mindset & problem solver

• Can take an unclear problem, structureitanddeterminethe right next steps.

• Works independently, takesownershipand follows things through.

• Communicates clearly and concisely.

• Can move comfortably between detail and the bigger picture.

• Learnsnew tools,system sand subject areas quickly.

• Is pragmatic,collaborative and happy working across multiple movingpriorities.

• The offered pay range for this position is $85,000 – 95,000 year.

Prowess Consulting is an equal opportunity employer, and diversity is a core value for us. We are a Minority/Women-owned Business Enterprise (WMBE) in Washington, and we committed to diversity, equity, and inclusion. At Prowess Consulting, we are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees.

We provide a well-rounded benefits package including health insurance, flexible spending account, life and disability insurance, paid time off, and retirement plan investing.

For more information, please visit