Program Manager II, SSD Ops Integration

Description

We are seeking a Program Manager to support the launch and expansion of new customer-facing delivery offerings within Amazon's Sub-Same Day (SSD) delivery network. This role sits at the intersection of operations, science, tech, and customer experience — driving new speed and precision capabilities from pilot through network-wide scale. You will be responsible for ensuring new offerings launch on time, meet operational performance targets, and deliver measurable customer value.

This is a high-visibility role that requires comfort operating in ambiguity, managing cross-functional dependencies, and translating operational complexity into clear execution plans.

We are seeking a Program Manager to support the launch and expansion of new customer-facing delivery offerings within Amazon's Sub-Same Day (SSD) delivery network. This role sits at the intersection of operations, science, tech, and customer experience — driving new speed and precision capabilities from pilot through network-wide scale. You will be responsible for ensuring new offerings launch on time, meet operational performance targets, and deliver measurable customer value.

This is a high-visibility role that requires comfort operating in ambiguity, managing cross-functional dependencies, and translating operational complexity into clear execution plans.

• Drive site-level launch execution for new customer delivery offerings, managing readiness milestones, stakeholder alignment, and go/no-go decisions for new site activations
• Own and maintain program-level trackers for operational performance, cost glide paths, and recovery timelines across pilot and expansion sites
• Coordinate cross-functional dependencies across fulfillment, delivery, science, and tech teams to ensure launch sequencing aligns with capability deployment timelines
• Manage the operational readiness process for new site launches including labor planning, capacity assessments, and process validation
• Develop and maintain mechanisms (WBRs, launch retrospectives, escalation paths) to surface risks early and drive resolution across teams
• Support leadership reviews by preparing data-driven narratives on pilot performance, cost economics, and expansion readiness
• Track and report on customer experience metrics including adoption rates, delivery speed, and customer satisfaction signals across new offerings

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

At Amazon, we value people with unique backgrounds, experiences, and skillsets.

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not…