Leo Global to Cash - Ops and Billing Analyst, Leo

Description

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access.

Join Amazon Leo's Global Contract to Cash team and play a key role in transforming customer commitments into realized revenue. You'll execute contract onboarding, manage billing operations, and collaborate across teams to ensure accurate invoices and healthy cash flow for a mission-driven initiative bringing fast, affordable broadband to underserved communities worldwide.

• Execute contract onboarding and billing operations by processing B2B customer contracts with Private Pricing Addendums, ensuring contractual terms are accurately captured in our systems and supporting assisted orders and manual billing adjustments as needed
• Support dispute resolution and credit processes by partnering with Fin Ops and Customer Service to resolve billing discrepancies, execute credit and rebill processes, and issue refunds for tax exemptions
• Ensure data quality and accuracy by performing periodic audits of onboarded contract data, supporting month-end close activities including accruals submission and revenue reconciliation, and tracking spend commitments
• Identify and escalation issues by recognizing critical billing and contract onboarding problems, escalating through established channels, and collaborating with cross-functional teams to find timely solutions
• Drive operational improvements by analyzing processes, recommending enhancements and system customizations, creating and maintaining standard operating procedures, and presenting data-driven improvement proposals to leadership

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Your focus will center on supporting the contract-to-cash lifecycle for Amazon Leo's B2B customers. You'll execute contract onboarding processes, ensuring contractual terms are accurately captured in our systems so that billing artifacts generate correctly. You'll process assisted orders, support manual billing adjustments, and partner with Customer Service and Account Managers to resolve billing and order queries.

Beyond routine operations, you'll dive into dispute resolution with our Fin Ops team, collaborate on credit and rebill processes, and support month-end close activities including accruals submission and revenue reconciliation. You'll also identify opportunities to improve our processes—whether that's documenting requirements for automation, creating standard operating procedures, or presenting data-driven improvement proposals to leadership. Your work touches multiple teams across the organization, requiring you to communicate clearly with both business and technical stakeholders while managing competing priorities.

We are a team of operational professionals dedicated to driving Amazon Leo's commercial success through excellence in the contract-to-cash lifecycle. Our vision centers on optimizing operations through data-driven insights and building scalable processes that support Amazon Leo's growth as we expand global broadband access. We combine operational expertise with product-centric thinking, working collaboratively with Accounting, Finance, Customer Service, Account Managers, and Engineering teams to solve complex problems.

You’ll be joining a group that values…