Principal Product Manager - Tech, Speed + AI Product and Tech

Description

Amazon's Same-Day delivery program is one of the fastest-growing delivery experiences in the world, delighting tens of millions of customers with ultra-fast fulfillment across thousands of cities. On the Speed team, we're redefining what “fast” means for customers — pioneering new ways to surface speed, incentivize basket-building behavior, and create compelling customer experiences that drive adoption of Same-Day delivery at scale.

Amazon's Same-Day delivery program is one of the fastest-growing delivery experiences in the world, delighting tens of millions of customers with ultra-fast fulfillment across thousands of cities. On the Speed team, we're redefining what “fast” means for customers — pioneering new ways to surface speed, incentivize basket-building behavior, and create compelling customer experiences that drive adoption of Same-Day delivery at scale.

We are looking for a Principal Product Manager - Tech to open and drive the next generation of Same‑Day customer experience — designing incentive‑driven, personalized shopping journeys that help customers unlock the full value of speed delivery programs. This is a high‑visibility role with direct exposure to L10/S‑team leadership, where you'll shape strategy at the intersection of customer experience, behavioral economics, and delivery intelligence.

• Define the CX vision for how customers discover, track, and act on incentives tied to Same‑Day delivery — creating unified experiences that bring together progress tracking, promotional offers, and threshold‑based savings into cohesive, intuitive interfaces.
• Own end‑to‑end product strategy from customer insight through launch — including PRFAQ development, usability research, prototype validation, and iterative delivery with engineering and UX partners.
• Drive cross‑functional alignment across Promotions, Incentive Eligibility Services (IES), Finance, and Operations teams to build shared platforms and arbitration logic that scale across surfaces and marketplaces.
• Leverage data at scale to identify opportunities in customer behavior — using large data streams to uncover how incentive structures influence cart composition, conversion, and delivery economics.
• Navigating ambiguity and complexity — solving novel CX problems where multiple teams have overlapping charters, requiring strong judgment on when to partner, when to differentiate, and when to escape.
• Think globally — designing experiences and architectures (front‑end CX, back‑end engines, arbitration services) that are extensible across US metros and international marketplaces.
• Influence technical roadmaps — translating customer experience requirements into engineering priorities, working with SDEs to balance speed‑to‑market with long‑term scalability.

• 10+ years of product management or technology experience
• Experience owning/driving product roadmap strategy and defining product vision
• Experience with feature delivery and tradeoffs of a product
• Bachelor's degree in Engineering, Computer Science, or equivalent technical field

• Experience conceptualizing and launching large‑scale customer‑facing programs with measurable business impact
• Strong background in defining end‑to‑end customer experiences, user flows, and data‑driven product design
• Ability to think big regarding feasibility of new CX models considering legal, PR, financial, and operational implications
• Experience partnering with finance to build P&L models and size opportunity
• Track record of influencing without authority across large, matrixed organizations
• Experience with e‑commerce, delivery/logistics, or marketplace platforms
• MBA or advanced technical degree preferred

• Own product strategy and…