Service Scheduling Coordinator

At Mac Donald-Miller Facility Solutions(“Mac Miller”) we. As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over 1,600 employees across
14offices, there is a breadth and variety of work to keep you engaged and inspired.

We enjoy a well-respected history of exceeding our customers’ expectations andour clients trust their toughest projects with our integrated teams, including:

• New construction –Engineering, fabrication and install of mechanical systems for new projects following leanconstructionpractices
• Special projects–Retrofits and mechanical repairs for existing buildings for new efficiencies
• Service - scheduledpreventativemaintenance ensuring tenant comfort,and 24/7 emergency response
• Building performance–Control systems, fault detection,energy services and remote monitoring
• Energy & Sustainable Solutions:
  Acting as the Prime Contractor, we deliver design-build energy-efficient solutions in the built environment for private and public sector clients

People love to work at Mac Donald-Miller, and it’s because we all share the same

• Diverse players, one team, a common vision.
  
  Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.
• We are dedicated to personal and professional excellence.
  
  We execute with distinction by doing the right thing and following through on our commitments.
• Everyone deserves a safe workplace.
  
  Safety is more than hardhats and boots, it’s an attitude and the environment we create. Every day, everyone goes home to their families.
• We are proud to be part of Mac Donald-Miller.
  
  We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.
• We are committed to continuous,.Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.
• Take the work seriously, but never taking ourselves too seriously.
  
  It’s possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both.

Service Scheduling Coordinator:
This is where you come in.

We're seeking a Service Scheduling Coordinator to support our Commercial Service Technicians and Service Operations team. In this role, you'll own the day-to-day coordination of technician schedules within an assigned geographic area, balancing customer needs, technician capacity, planned maintenance, demand service, and emergency requests.

You'll be at the center of a fast-moving operation, partnering closely with customers, technicians, and teammates to evaluate priorities, adjust schedules, communicate changes, and keep work moving forward. The schedule will change, sometimes quickly, so success in this role requires strong judgment, organization, communication, and the ability to make decisions when priorities compete.

In return for delivering results, you'll have opportunities to take on greater responsibility, develop your knowledge of service operations, and grow within the organization.

Top 3 things to deliver in the first year to be a hero:

• Effective Triage & Schedule Ownership – Continually evaluate and prioritize service requests based on urgency, customer commitments, technician capacity, geography, and business needs. Make thoughtful scheduling decisions and ensure technicians have the information they need for a successful dispatch.

• Ownership & Follow Through – Stay ahead of maintenance backlog, open work, incomplete work in progress, and changing schedule needs. Maintain accurate records, identify potential issues before they become urgent, and follow work…