Concierge

About MN Custom Homes

Founded in 2011 by two Bellevuelocals, we have grown to become the preeminent Eastside luxury home builder today. Since Day 1 we have been driven by innovation and obsessed with setting our homes apart through their overall design and functionality. We truly get a thrill doing what we love most: building thoughtful homes that inspire community. Learn more about us and see our work at

We pride ourselves on our empowered team environment and dedication to taking care of our people. We believe in setting you up to succeed with clear career progression, learning opportunities, and ownership of your role from the get-go. Accountability is huge for us, and we place a lot of trust in our employees to do the right thing. We believe that a supportive and inclusive culture yields happy people, and happy people are the most successful at what they do.

The Concierge plays a central role on our Home Experience team, bringing a spirit of hospitality and a passion for exceptional service to every homeowner interaction. Equal parts relationship manager, project coordinator, and lifestyle curator, the Concierge ensures every touchpoint in the homeowner journey feels personal, proactive, and effortless. From guiding clients through the pre-sale process to connecting them with trusted partners long after they’ve moved in, the Concierge is a true host;

someone who takes pride in delivering exceptional service, builds lasting relationships and creates trust through consistency, connection, and attention to detail. Success in this role is measured by homeowner satisfaction, internal collaboration, and the consistent delivery of MN’s premium service standards.

• Serves as the main point of contact for homeowners throughout the pre-sale process, creating clarity and confidence as they navigate timelines, milestones, and key decisions.
• Partners with Sales, Construction, and Design teams to ensure information flows smoothly and clients feel informed and supported.
• Coordinates milestone meetings and walkthroughs with professionalism and warmth, ensuring each interaction reflects MN’s commitment to exceptional service.
• Anticipates homeowner questions, provides proactive updates, and maintains organized documentation to keep all stakeholders aligned.
• Bridges communication between homeowners and internal teams following closing to ensure continuity of care and follow-through.
• Connects homeowners with MN’s trusted network of service providers for ongoing home care, seasonal needs, and lifestyle services.
• Curates thoughtful gestures, personalized recommendations, and “magic moments” that reinforce MN’s dedication to service excellence.
• Contributes feedback and ideas to help shape MN’s evolving Home Experience program.
• Builds strong relationships with homeowners, internal partners, and vendors grounded in trust, discretion, and professionalism.
• Models and reinforces actions and behaviors consistent with MN’s values, mission, and culture.
• Performs other related duties as necessary or assigned.

• Strong knowledge of luxury-level customer service and client relationship management practices.
• Ability to coordinate complex timelines and deliver high-touch experiences for multiple clients simultaneously.
• Comfort communicating across diverse audiences, including homeowners, contractors, designers, and executives.
• Exceptional organizational and time-management skills; able to adapt quickly in a fast-paced environment.
• Excellent interpersonal, verbal, and written communication skills.
• Skilled in maintaining discretion and professionalism when handling sensitive information.
• Proficiency in Microsoft Office Suite and ability to learn and leverage CRM and workflow tools.
• Demonstrated sound judgment and composure when facing unexpected situations or challenges.

• Bachelor’s degree in hospitality, business, communications, or related field or equivalent experience required.
• 5+ years of experience in luxury hospitality, residential real estate, or client experience management within a high-touch, service-driven environment.
• Pre…