Pet Resource Center Coordinator

Seattle Humane offers a variety of direct financial assistance, pet food / supplies, and access to pet related services that support community pets staying with their families. Much of this work is managed by the Pet Resource Center. The Pet Resource Center (PRC) Coordinator is part of the team responsible for daily coordination of Pet Resource Center services through proactive assessment of incoming requests for pet owner support and seeking solutions that support pet retention The PRC Coordinator works under the direction of the PRC Manager to implement and evaluate department programs and services.

The PRC team is client facing and people focused, and team members are adept at navigating challenging and complex client experiences.

• Triages incoming pet help inquiries; refers clients to internal and external services as appropriate.
• Supports pet retention through disbursement of grant funds, distribution of pet food through the Pet Food Bank, and providing relevant resources.
• Suggests re-homing options which can include, but are not limited to, Seattle Humane, foster-based rescues, municipal shelters, or re-homing outside of the shelter system.
• Collaborate with other Seattle Humane teams to provide ongoing support.
• Follows all guidelines to determine what resources to utilize within Seattle Humane and what referrals to provide outside of Seattle Humane.
• Support the operation of the Oogie Ohana Pet Food Bank at Seattle Humane by distributing pet food to clients and partner organization and helping to maintain a safe work environment
• Ensure a safe and clean working environment by keeping the Food Bank tidy and organized. The operation of manual pallet jacks and electric pallet stackers is occasionally required to perform these tasks.
• Ensure incoming donations are appropriately sorted and stored and outgoing pet food, and supplies are packed and prepped accurately and in a timely manner.
• Provide support to volunteers via training and day-to-day guidance
• Provide support during the Pet Food Bank public open hours
• Provide compassionate and professional support to clients seeking services, maintaining a judgement-free and trauma-informed approach
• In coordination with team leadership, manages the disbursement, tracking, and documentation of direct financial assistance.
• Provides and maintains thorough and detailed records in PetPoint, Net Suite, and other databases.
• Assists, recommends, implements, and monitors program and process improvements.
• Works closely with volunteers working in the department and related programs; provides support and training as needed.

• Promotes a positive, supportive, and cooperative work environment based on mutual respect and open communication
• Reports any health, behavior, safety, or security concerns to a supervisor in a timely manner
• Responsible for reading and responding to work email at the beginning of each shift, and during each shift as necessary
• Attends department and full staff meetings as requested and participates with ideas and suggestions designed to improve shelter services programs and working conditions
• Performs shelter cleaning procedures in work area and its perimeter to keep public and staff areas clean and orderly
• Performs opening and closing procedures for department
• Other duties as assigned

• Daily communication with Pet Resource Center leadership regarding concerns, ideas, and progress
• Daily communication with department and other operational staff and volunteers over the telephone, email, in meetings, or in person
• Daily communication with staff and volunteers through email, written procedures, memos, or direct mail
• Regular contact with clients in person, over the telephone, email or direct mail
• Regular oral and written contact with other animal welfare agencies
• Regular oral and written contact with administrative staff

A moderate degree of independent judgment is required and the day-to-day complexity of the job will vary. A strong attention to detail and the ability to respond to unexpected questions, comments or requests from other divisions or the public is required. Must be able to maintain concentration on a task or series of tasks while dealing with frequent interruptions. Must be able to work well without direct supervision.

Must be able to communicate effectively and display cultural competency with many people with varying backgrounds. The ability to motivate, negotiate, and mediate is important when handling a variety of personalities and emotions. Requires great customer service skills. Must work well within a team setting.

• Must have excellent oral and written communication skills
• Must be able to write clearly and listen effectively
• Must possess the organizational and planning skills to determine work priorities
• Must have customer service experience; experience with escalated clients and complex situations preferred
• Basic…