Service Order Dispatcher

TSS is seeking a Service Order Dispatcher to support our ongoing mission in Washington, D.C.
This role requires a Top Secret Clearance.

• Receives, records, and distributes work orders to service crews upon customers’ requests for service received through the Building Operations Center (BOC). Records information, such as name, address, and service to be rendered.
• Distributes work orders to service crew. Schedules service call and dispatches service crew. Calls or writes customer to ensure satisfactory performance of service.
• Keeps record of service calls and work orders.
• May dispatch orders and relay messages and special instructions to mobile crews and other departments, using various means of communication.
• Receives and processes customer service requests via phone, email, or online platforms.
• Assigns and dispatches service technicians to customer locations for repair and maintenance services.
• Tracks the number of monthly BOC tickets for statistical purposes.
• Schedules appointments and maintains a calendar of service orders and technician availability.
• Updates customers on service appointment status, estimated arrival times, and any changes to the appointment schedule.
• Maintains accurate and up-to-date records of service orders, including customer information, service history, and technician reports.
• Works closely with service technicians to ensure timely completion of service orders and customer satisfaction.
• Monitors inventory levels and orders supplies as needed for service technicians.
• Responds to customer inquiries and resolves complaints in a professional and timely manner.
• Collaborates with other departments and managers to ensure efficient and effective service delivery.

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Excellent organizational and time management skills.
• Ability to work under pressure and in a fast-paced environment.
• Proficiency in computer and scheduling software.
• Prior experience in dispatching or customer service is preferred.
• Ability to use a computer and phone for extended periods of time.

TSS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.