Time Sports Desk Attendant

General Summary

This position is responsible for checking in members and guests upon their arrival to the Club, creating a positive first impression, and maintaining a clean and inviting reception area. Associates are responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrating a positive and professional attitude.

• Respect The Past
• Accept Responsibility
• Pay it Forward

• Actions We Live By. It’s who we are when we step into our full power.
• Keep It Real. Always.
• We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.
• Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
• Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.
• One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
• Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

• Service Forward
• Ruthlessly Consistent
• Do the Right Thing

• Greet members and guests upon arrival to the Club
• Check members in by swiping their membership card
• Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest Fees
• Book appointments, program and class reservations for members
• Provide information regarding Club programming and facilities
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business

• Operate cash register
• Process payments
• Manage/handle cash and balance cash drawer each shift
• Perform opening and/or closing duties, as required
• Answer and transfer phone calls

• Assist in maintaining the cleanliness and stock levels of Sports Desk, Lobby area and lobby retail and/or marketing campaign displays

• Communicate timely and follow up, as appropriate
• Provide membership sales team with guest/prospect lead contact information
• Active participation in required events, required programs, required meetings and required trainings

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Policies and Regulations – Knowledge of company policies
• Written Comprehension and Expression – Ability to read, understand and communicate information and ideas in writing so others will understand
• Oral Comprehension and Expression – Ability to understand and communicate so others can understand ideas and information
• Computer – Ability to utilize spa software program and email communication software, such as Microsoft Outlook

• At least one year experience in the hospitality industry or related service position preferred

• This position deals with outside personnel such as members and guests on a regular basis with contact in various forms such as in person, phone and email
• It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations
• Standing is as needed

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description…