Senior Client Services Consultant

The Opportunity

Dedicated role in support of one large customer in the West Customer Unit, providing administrative support and customer service. Works with the Account Team, Account Executive, and other internal partners to manage the customer relationship.

• Overall accountability for customer requests, leading projects, providing alternative solutions, consults where appropriate, identifies possible plan design alternatives, acts as a liaison between the customer and internal Met Life teams and collaborates for problem troubleshooting and resolution.
• Provides exceptional customer service to support ongoing customer delivery and customer satisfaction.
• Leads, participates, and drives resolutions where applicable in both customer- and internal-facing presentations and meetings.
• Participates in strategy meetings, establishes specific processes and reports, provides demonstrations, reviews contract documents, creates process manuals, inputs, and ensures accurate input of data in Met Life systems.
• Develops agenda and presentation materials for customer meetings.
• Perform other related duties as assigned or required.

• 5+ years of relevant experience
• 1+ years' experience with Disability and/or Absence Management products
• Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint)
• Excellent organizational, interpersonal, and communication skills, both written and verbal
• Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
• Ability to balance customer expectations with Met Life capabilities
• Self-motivated to learn more about the business and is proactive in personal development

• Knowledge of Group Benefits core products - particularly Disability and Absence Management

If you need an accommodation due to a disability, please email us at  This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

Met Life maintains a drug-free workplace.