Detailer, Customer Service​/HelpDesk, Customer Service Rep

GENERAL SUMMARY

Performs a variety of specific job functions:
Customer service, appointment setting, detailing interior and exterior of vehicles, cleaning of office spaces, washing and drying detail laundry. Adherence to the company's mission and core values.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:

Our Mantra:

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By:

Actions We Live By. It's who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Pete's Promise:

Service Forward

Ruthlessly Consistent

Do the Right Thing

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

* Practices and enforces safety procedures.

* Detailing of vehicles and completing services within the given timeframe.

* Does not let personal electronic device impede work requirements and timeliness.

* Able to work productively with fellow coworkers.

* Cheerfully greets all members while performing assignments.

* Strive to improve detail skills.

* Answers telephone and schedules appointments in a professional manner

* Provides a clean and safe working environment for associates and members.

* Helps to train and mentor new associates.

* Capable of working in an outdoor environment

* Understand and anticipate the needs of members and guests; be attentive, listen carefully and follow through; provide exceptional customer service.

* Communicate timely and follow up as appropriate.

* Active participation in events, programs, meetings, and training

* Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.

* Schedule varies and may require weekend and holiday hours, days, and evenings. Helps to cover shifts when needed.

* Performs other related duties as assigned by management.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS & KNOWLEDGE

* Industry Knowledge - We accept applicants with no experience in Auto Detailing. However... Knowledge of vehicle detailing, knowledge of detail chemicals, supplies, equipment and machines and their proper use is preferred.

* Safety - Knowledge on maintaining a safe working environment, following, and enforcing safety procedures established by the company and industry.

* Written Comprehension and Expression - Ability to read, understand and communicate information and ideas in writing so others will understand.

* Oral Comprehension and Expression
-Ability to understand and communicate so others can understand ideas and information.

* Problem Anticipation/ Deductive Reasoning - Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one.

* Computer - Ability to understand and properly operate the club's point-of-sale and booking systems; ability to complete accurate cash transactions and fill out service invoices.

* Teamwork - The ability to work independently, taking initiative as needed, while still being directed by supervisors. Open to suggestions from members, co-workers, and management.

EXPERIENCE

* Previous customer service experience preferred (not required)

EDUCATION

* High school graduate or equivalent

* A valid Washington State driver's license is required as well as a clean driving record.

WORKING CONDITIONS/

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform…