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HelpDesk/Support Technical Support Customer Success Mgr./ CSM Customer Service Rep

Strategic Customer Success Manager, ITFM​/TBM Expert

Job in Bellevue, King County, Washington, 98009, USA
Listing for: IBM
Full Time position
Listed on 2026-05-28
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support, Customer Success Mgr./ CSM, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
IBM is seeking a Customer Success Manager to serve as the primary advisor and advocate for customers using IBM Apptio in Bellevue, Washington. In this role, you will manage customer portfolios and ensure measurable value realization from their investments. Key responsibilities include developing Customer Success Plans, acting as the main Point of Contact, and collaborating with cross-functional teams to support customer adoption and usage.

Strong technical acumen and experience in customer success roles are preferred.
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