Insurance Customer Service & Retention Representative – State Farm

Job Description

Welcome to Jessica Scharf State Farm, where we believe in building lasting relationships and providing exceptional support to our community in Bellevue, Washington. We're looking for someone with a warm heart and a knack for communication to join our dedicated team as an Insurance Customer Service & Retention Representative. If you love connecting with people and find real satisfaction in helping them, you'll fit right in here.

We're not just about policies; we're about people. You’ll be the friendly voice our customers rely on, guiding them through their insurance needs, ensuring they feel valued, and helping them find the right coverage. This is more than just a job; it's an opportunity to be a key part of a supportive local office and make a genuine difference in people’s lives.

Come grow with us and share in our commitment to outstanding service!

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Mon-Fri Schedule
• Career Growth Opportunities
• Evenings Off
• Team Building Activities
• Annual Bonus Incentive
• Retirement Plan
• Hands on Training
• HSA
• Attractive Workplace
• Appreciation Lunches
• Office Snacks
• Licensing Assistance
• Paid Sick Leave
• Holidays Off
• Weekends Off
• Evenings Off
• On-Hands Training
• Free Coffee

• Assist customers with policy inquiries and updates.
• Handle customer requests efficiently and professionally.
• Help policyholders understand their coverage options.
• Proactively reach out to customers to ensure satisfaction and retention.
• Build rapport and strengthen relationships with our client base.
• Work collaboratively with the team to achieve service goals.

• Previous customer service experience is a plus.
• Excellent communication skills, both written and verbal.
• A positive and friendly demeanor.
• Basic computer proficiency and ability to learn new systems.
• A genuine desire to help others.