Customer Solutions Representative

Customer Solutions Representative

Location:

Bellevue, WA, US, 98004

Requisition

The Customer Solutions Representative is responsible for ensuring customers receive their orders on-time and to specification. This role interacts with customers, suppliers, and service providers via phone and email to employ a consultative solutions approach to process numerous business transactions effectively and efficiently. Resources are utilized to formulate and deliver solutions based on customer and supplier needs.

• Screens all incoming purchase orders and customer requests for effective action item delegation and team workload management, placing and processing orders
• Places orders into CRM system and updates orders as requested
• Follows and/or implements special instructions for various accounts
• Maintains accurate and up-to-date notation on all service incidents
• Takes incoming phone calls to respond to customer inquiries, building customer confidence, setting appropriate expectations and offering solutions
• Collaborates with Sales team to address customer concerns and set proper expectations
• Works closely with 3rd party logistics providers and logistics teams to effectively manage outbound orders
• Maintains exceptional customer fulfillment service levels
• Participates in training and provides feedback in the form of peer coaching
• Focuses on meeting all individual and team objectives, deadlines and responsibilities while promoting a team atmosphere

• Bachelor's degree from an accredited four-year institution or equivalent work experience
• Experience in a Business-to-Business (B2B) service organization or 1 year of equivalent experience preferred
• Knowledge and experience with MS Office Suite
• Demonstrates sound judgment and creative problem solving
• Open to taking moderate risks with a competitive spirit
• Commitment to accuracy and accountability for job performance
• Receptive to constructive feedback from peers and mentors
• Strong work ethic and team-oriented mindset
• Excellent verbal and written communication skills
• Ability to work independently and in teams to complete a tactical workload
• Versatility and adaptability when interacting with customers, suppliers and outsourced relationships

This is a hybrid role in Bellevue, WA.

The salary range for this position is $55,000 - $57,920. The specific salary offered may be influenced by factors including relevant experience, education, training, certifications, qualifications, and work location. Available benefits include health, vision, dental coverage, along with retirement and time-off programs.

Strong work/life flexibility and a collaborative team environment. Eligible for annual company bonus and salary reviews. Competitive pay and benefits.

ChemPoint is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected characteristics. Reasonable accommodations are available during the hiring process. If you require an accommodation, please contact