Detailer, Customer Service​/HelpDesk, Customer Service Rep

PRIMARY JOB FUNCTIONS

• Practices and enforces safety procedures.
• Detailing of vehicles and completing services within the given timeframe.
• Does not let personal electronic device impede work requirements and timeliness.
• Able to work productively with fellow coworkers.
• Cheerfully greets all members while performing assignments.
• Answers telephone and schedules appointments in a professional manner.
• Provides a clean and safe working environment for associates and members.
• Helps to train and mentor new associates.
• Capable of working in an outdoor environment.
• Understands and anticipates the needs of members and guests; be attentive, listen carefully and follow through; provide exceptional customer service.
• Communicates timely and follows up as appropriate.
• Actively participates in events, programs, meetings, and training.
• Represents the club in a professional manner through image, dress, communication, and immediate follow through and response.
• Schedule varies and may require weekend and holiday hours, days, and evenings. Helps to cover shifts when needed.
• Performs other related duties as assigned by management.

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Industry Knowledge – We accept applicants with no experience in Auto Detailing. However, knowledge of vehicle detailing, detail chemicals, supplies, equipment and machines and their proper use is preferred.
• Safety – Knowledge on maintaining a safe working environment, following, and enforcing safety procedures established by the company and industry.
• Written Comprehension and Expression – Ability to read, understand and communicate information and ideas in writing so others will understand.
• Oral Comprehension and Expression – Ability to understand and communicate so others can understand ideas and information.
• Problem Anticipation / Deductive Reasoning – Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one.
• Computer – Ability to understand and properly operate the club’s point‑of‑sale and booking systems; ability to complete accurate cash transactions and fill out service invoices.
• Teamwork – The ability to work independently, taking initiative as needed, while still being directed by supervisors. Open to suggestions from members, co‑workers, and management.

• Previous customer service experience preferred (not required).

• High school graduate or equivalent.
• A valid Washington State driver’s license is required as well as a clean driving record.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires a high level of physical activity, including frequent periods of standing, bending, and walking. It also requires mobility and organization. You may be on your feet for extended periods of time as well as working with various chemicals washing vehicles.

While performing the duties of this job, the Associate will frequently stoop/bend, squat, climb, kneel, twist, sit, stand, walk, reach above shoulders, reach at waist levels, reach below knees, push/pull, and grasp with fingers. The ability to lift 50‑75 pounds is essential.

• This position deals with outside personnel such as residents and clients on a regular basis with contact in various forms such as in person, phone, and email.
• The location of the…