Aquatics Concierge Associate

GENERAL SUMMARY

Under the direction of the Aquatics Director, the aquatics concierge is responsible for creating a memorable experience for members and guests enjoying the aquatics recreational facilities. Concierge staff will create a positive first impression and maintain a clean and inviting area. Individuals must have a professional and positive attitude and be able to work weekends throughout the summer.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:

Our Mantra:

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By:

Actions We Live By. It's who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Pete's Promise:

Service Forward

Ruthlessly Consistent

Do the Right Thing

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

* Maintains the highest quality of customer service

* Cross trains with all other departments in order to understand their services offered

* Enforce club and aquatic policies

* Instills excellent guest service standards in all situations

* Assists members and cast with scheduling and Point of Sale

* Accurately checks members and guests in for all appointments and/or classes

* Accurately closes out members and guests for their service(s)

* Maintains appropriate and timely communication via phone, text,  email, or in person

* Professional liaison between members and instructors

* Attends all department meetings

* Upholds show ready standard for both aquatics associate and concierge office

* Performs other administrative duties such as data collection and report generation as assigned by management.

* Performs other related duties as assigned by management

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS & KNOWLEDGE

* Policies and Regulations -- Knowledge of company polices.

* Written Comprehension and Expression -- Ability to read, understand and communicate information and ideas in writing so others will understand.

* Oral Comprehension and Expression --Ability to understand and communicate so others can understand ideas and information.

* Computer -- Ability to utilize spa software program and email communication software, such as Microsoft Outlook.

EXPERIENCE & EDUCATION

* At least one year experience in the hospitality industry or related service position preferred.

WORKING CONDITIONS/

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* This position deals with outside personnel such as members and guests on a regular basis with contact in various forms such as in person, phone and email.

* It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.

* It is sometimes necessary to lift/carry water pitchers to refill refreshment stands, as well as transport supplies to coffee offering area

* Standing is as needed.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.

I can perform the functions of this job as described with or without reasonable accommodation.

An Equal Opportunity Employer

The Bay Club Company…