Dealer Services Representative

Job Details

Job Location:

GLOBAL HQ – BELLEVUE, WA 98008
Salary Range: $23.00 – $25.00 Hourly
Job Shift: Day

Elevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands focused on skiing, snowboarding, and snowshoeing. The collective includes K2 Skis, K2 Snowboards, Marker, Dalbello, Völkl, RIDE Snowboards, LINE Skis, Backcountry Access, Atlas Snowshoe Co., Tubbs Snowshoes, Madshus, and K2 Skates. With world‑class development facilities, global distribution channels, and dedicated athletes and employees, the collective is committed to advancing the culture of outdoor sports.

The Dealer Services Representative provides excellent customer service, order, and return support to authorized dealers across the EOC portfolio. This role involves building relationships with dealers, sales representatives, and internal stakeholders while ensuring accurate and timely order processing.

• Respond to dealer and sales rep communications via email and phone in a friendly, clear, and timely manner.
• Manage sales orders in assigned territories, ensuring accuracy of price, terms, ship dates, and delivery addresses to guarantee on‑time delivery.
• Communicate order status to dealers, outside sales reps, and inside sales management.
• Support wholesale customers with new orders, order revisions, returns, and order confirmations, focusing on timely and accurate communication.
• Ensure smooth communication between dealer accounts, Credit, IT, Warehouse, and Sales management; troubleshoot and escalate issues as needed.
• Process credit card authorizations and release prepay/cash‑in‑advance orders with the credit team, ensuring timely ship dates.
• Collaborate with the Credit department on customer reconciliation issues.
• Support dealer claims (delivery issues, mis‑ships, pricing errors) promptly.
• Maintain seasonal files of customer POs to support annual audits.
• Process warranty claims and return authorizations, issuing RMA numbers in accordance with K2 policies.
• Assist with entry and release of internal sales and marketing no‑charge order requests.
• Understand technical and non‑technical aspects of multiple product lines, including marketing programs, spare parts, and best‑use practices.
• Follow standard operating procedures for order and return management.
• Maintain product knowledge through clinics, sales meetings, trade shows, and industry publications.
• Communicate workload and issues to the supervisor as they arise.
• May be asked to train new hires.
• Other duties as assigned.

• 1–2 years of customer service experience (retail, online, and/or call center).
• Advanced skills in MS Windows applications, particularly Excel and Word.
• Ability to work well in a team environment and cross‑functionally.
• Detail oriented, conscientious, and self‑motivated.
• Excellent follow‑through and persistence.
• Excellent time‑management skills.
• Ability to prioritize, multitask, and escalate when needed.
• Initiative to improve processes.
• Genuine interest in and understanding of K2 products and the sports we service.
• Ability to work overtime and/or an adjusted schedule during peak season.

• Bachelor’s degree or related experience.
• Prior outdoor retail sporting goods experience.
• Experience with ERP systems.

• Ability to sit for long periods of time.
• Ability to enter data for long periods of time.
• Ability to sit in front of a computer for long periods of time.
• Ability to speak and hear.
• May be required to lift 5–30 pounds occasionally.

K2-MDV Sports is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. View the EEO is the Law poster here http://www
1.eeoc.gov/employers/upload/