Client Service Coordinator

Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.

Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned.

• Ability to multi‑task: manages multiple tasks at once, shifts attention quickly and accurately in distracting conditions without loss of accuracy or frustration.
• Communication skills: reads, writes and speaks fluent English with appropriate grammar, style and vocabulary; spells commonly used English words and job‑specific terms; demonstrates strong written and verbal communication.
• Organizational ability: takes a systematic approach to assignments, is orderly, and turns chaos into order.
• Problem‑solving skills: identifies, analyzes, and solves problems, translating them into practical solutions.
• Client service skills: ensures the team provides the client with attentive, courteous and informative service, gaining personal satisfaction from delivering great service.
• Intellectual ability: follows instructions delivered orally, in writing or via diagram, and can provide directions.
• Mathematical ability: adds, subtracts, multiplies, divides, computes rates, ratios and percentages, and converts units of measurement.
• Computer skills: uses a computer and specialized software comfortably and confidently, including Microsoft Word, Excel, Access, Outlook, etc.

The pay range for this role is

$17.70 - $22.62 Hourly

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.

Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.

Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs): We are committed to supporting the financial burden of student debt for veterinarians.

Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.

Top‑Tier Mental Health and Wellbeing Resources: Access industry‑leading resources, including free coaching and counseling sessions, to support your overall wellbeing.

Associate Life Insurance (company‑paid) & Supplemental Life Insurance: Protect your loved ones with company‑paid associate life insurance and optional additional coverage.

Company‑Paid Short‑ and Long‑Term Disability: Receive financial protection if you face a temporary or long‑term disability.

Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre‑tax money.

Health Savings Account (HSA): Pay for medical expenses with pre‑tax funds in a tax‑advantaged HSA.

Paid Parental…