Concierge Coordinator

Concierge Coordinator Direct naar hoofdinhoud gaan#Concierge Coordinator page is loaded## Concierge Coordinator Solliciterenremote type:
On-site locations:
Bellevue, WAtime type:
Full time posted on:
Vandaag geplaatstjob requisition :
REQ
520930
** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.##

** Workplace Experience Concierge Coordinator**### ### We have an incredible opportunity for a Concierge Coordinator to join our Workplace Experience team on the Atlassian account. In this role, you will work with the Concierge Manager and be responsible for all aspects of experience-focused services including soft services, amenity programming, customer experience, and day-to-day service delivery in support of Atlassian's office in Bellevue.###

Service delivery includes, but is not limited to, reception, concierge services, amenities, wellbeing, food services, meeting and event planning, mail, print, and other high-touch services. This client-facing role requires outstanding client service and communication skills from the C-Suite down. It provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused environment.### The ideal candidate is a great communicator whose intrinsic purpose is to build a sense of community and connection, with a tireless focus on delivering unique, magical, and memorable experiences that align with JLL and Atlassian values and Atlassian's highly engaging culture.###

Key Responsibilities ### This is an onsite role based at the Atlassian Bellevue office.### Customer Experience & Service Delivery:* ### Support the Concierge Manager as needed to meet the needs of clients and partners* ### Provide assistance and direction according to customer requests, appropriately handling queries from employees, visitors, and guests* ### Seek out information, build knowledge of standard processes and procedures, and exercise professional judgment while supplying end-to-end customer experience* ### Support processes and manage Jira tickets associated with Workplace Experience employee offerings including Intentional Togetherness Gatherings, Office Event Support, 'For You' Services, Meaningful Moment Services, and Kudos program* ### Work cooperatively with internal departments and external vendors to ensure quality customer service* ### Work closely with Facilities, global Concierge peers, and Atlassian to understand goals, objectives, and focus areas for Workplace Experience* ### Ensure service excellence in day-to-day operations* ### Understand and adhere to all JLL and Client policies and values* ### Understand and adhere to all operational systems and processes, offering suggestions for improvement or innovation where needed### ### Front of House & Daily Operations:* ### Accommodate all Front of House areas ensuring they are presentable at all times* ### Provide a warm and friendly welcome to all customers and visitors, actively engaging with each individual* ### Maintain professional personal presentation at all times, elevating and upholding grooming standards across the team* ### Assist with workplace-related tickets and requests* ### Manage voicemail messages, shipping and receiving, and security/access cards* ### Support financial reporting and procurement processes* ### Effectively utilize the visitor management system to ensure a smooth check-in and check-out process* ### Effectively communicate operational risks and adhere to established escalation processes* ### Assist Workplace Experience Team with special projects as assigned* ### Provide general administrative and clerical support including creating and…