Adoption Advisor

STATUS:
Non-Exempt

SUPERVISOR:
Adoption Supervisor

LOCATION:

On site - Bellevue, WA Campus

• Health, dental, vision and more
• 3 weeks paid time off + 10 paid holidays
• 403b with match
• Check out full list of benefits HERE

Position Summary:

The Adoption Advisor I is responsible for matching Seattle Humane pets with families by facilitating all aspects of our adoption process including meet and greets and dog introductions. The Adoption Advisor I provides a friendly, welcoming, and judgment-free experience for all visitors to the Adoption Lobby and efficiently handles incoming inquiries to the department. Advisors utilize a conversation-based approach to understand client needs and shares medical and behavior history for each pet in order to aid in matchmaking.

The Adoption Advisor I supports the mission, goals, and philosophy of Seattle Humane and adheres to the Team Charter.

• Promotes a friendly, welcoming, and non-judgmental atmosphere for all guests entering our Adoption Lobby
• Helps visitors get oriented with our adoption process and animal viewing spaces
• Guides clients through the adoption advising process by utilizing a conversation-based approach to help match their family with a pet
  • Provides all relevant behavior and medical history during each advising
  • Facilitates meets between pets and potential adopters
  • Provides relevant resources and advice to assist with questions and concerns
  • Refers for 2nd advising or other internal support as directed and/or needed
  • Assists with dog-to-dog introductions as outlined in Seattle Humane guidelines
• Performs adoption outcome processes accurately and efficiently
  • Ensures all contracts and waivers are reviewed and signed
  • Collects and processes payment and donation information
  • Provides all relevant animal history and adoption support documentation at time of adoption
  • Ensures that owner has secure method for transporting pet home
• Answers incoming inquiries into the department with high standards of customer service and returns voicemails messages and emails promptly and professionally
• Proactively supports retail sales goals by encouraging purchases at time of adoption and accurately entering receipt line items
• Actively solicits donations to support agency and department fundraising goals
• Works closely with volunteers working in the department and related programs; builds rapport, actively engages with, and provides support, training, and guidance as needed
• Performs shelter cleaning procedures in department work spaces and perimeter areas to keep public and staff areas clean and orderly
• Restocks food, cleaning, and office supplies for the department and informs supervisor when supplies are low
• Completes and files all paperwork and other records accurately, while adhering to the files and records retention policy and procedures
• Monitors supply and demand of department’s retail needs
• Engages regularly with cross-functional teams, helping foster an environment of respect and partnership across departments

• Adheres to Seattle Humane Standard Operating Procedures
• Promotes a positive, supportive, cooperative work environment based on mutual respect and open communication
• Reports any health, behavior, safety or security concerns to a supervisor in a timely manner
• Attends department and full staff meetings as requested and participates with ideas and suggestions designed to improve shelter services, programs, and working conditions
• Provides assistance, support, and coverage (including, cleaning, care, and movement) to other departments as requested by supervisor
  
  Ensures the available animal population moves through the adoption process quickly and efficiently
• Performs opening and closing procedures for department
• Demonstrates ability to be on time and fulfill obligations of a schedule
• Completes other duties as assigned

Provides training support to volunteers and staff as directed by leadership

• Daily communication with staff and volunteers in person and through email, written procedures, monitoring sheets, company database(s)
• Regular contact with clients in person, over the telephone, through email or…