Customer Service Rep. - Hybrid - Energy Services

Customer Service Representative (Energy Services)

Location:

Bothell, WA (Hybrid)

Pay: $28.00 - $32.00 per hour

Schedule:

Full-Time | Hybrid Schedule

Duration: 12-Month Contract

Start Date:

September 21, 2026

Openings: 4 Positions Available

About the Opportunity

We're seeking customer-focused professionals to join a leading energy utility company supporting customers throughout the Pacific Northwest. In this role, you'll help customers understand their energy usage, resolve billing concerns, and educate them on programs that can reduce energy costs and improve energy efficiency.

This is an excellent opportunity for candidates with call center or customer service experience who enjoy helping people, solving problems, and working in a fast-paced environment.

What You'll Be Doing

+ Handle inbound customer calls in a high-volume call center environment

+ Assist customers with billing inquiries, account concerns, and service-related questions

+ Analyze energy usage patterns and explain findings to customers

+ Educate customers on energy conservation programs and cost-saving solutions

+ Promote renewable energy and energy-efficiency initiatives

+ Deliver exceptional customer service while meeting performance goals and service metrics

+ Document customer interactions and account updates accurately

What We're Looking For

Required:

+ Customer service experience

+ Call center experience preferred

+ Strong communication and problem-solving skills

+ Ability to work in a fast-paced, metric-driven environment

+ Comfortable handling a high volume of inbound calls

Preferred:

+ Utility industry experience

+ CRM experience

+ Sales or upselling experience

+ Billing support or account resolution experience

Work Environment

+ Hybrid work model

+ Fast-paced inbound call center environment

+ Team-oriented and customer-focused culture

+ Performance-based environment with clear goals and expectations

Why Apply?

+ Work for a respected energy provider serving the Pacific Northwest

+ Help customers lower energy costs and understand conservation programs

+ Gain experience within the utilities and energy industry

+ Competitive pay and potential overtime opportunities

+ Comprehensive benefits available for eligible employees

Benefits (Eligibility Requirements Apply)

+ Medical, Dental & Vision Coverage

+ 401(k) with Pre-Tax and Roth Options

+ Life Insurance

+ Short-Term & Long-Term Disability

+ Health Savings Account (HSA)

+ Employee Assistance Program

+ Transportation Benefits

+ Paid Sick Leave/PTO (where applicable)

+ Critical Illness, Accident, and Hospital Coverage

Ideal Backgrounds

+ Customer Service Representative

+ Call Center Representative

+ Customer Support Specialist

+ Contact Center Specialist

+ Member Services Representative

+ Billing Support Representative

+ Account Services Representative

+ Customer Care Representative

Apply today if you're passionate about helping customers and are looking for a long-term opportunity with a leading utility organization in the Pacific Northwest.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected

classification. Eligibility requirements apply to some benefits

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

+ Medical, dental & vision

+ 401(k)/Roth

+ Insurance (Basic/Supplemental Life & AD&D)

+ Short and long-term disability

+ Health and Dependent Care Spending Accounts (HAS & DCFSA)

+ Transportation benefits

+ Employee Assistance Program

+ Time off/Leave (PTO, Vacation, or Sick Leave)  

Job Type & Location

This is a Contract position based out of Bellevue, WA.

Pay and Benefits

The pay range for this position is $28.00 - $32.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to…