Product Operations & Customer Engagement Associate

Mee Boss is looking for a Product Operations & Customer Engagement Associate to join our Product Team.

This role sits at the intersection of product operations, customer engagement, customer insights, and retention. You will work closely with our business customers and end users to understand how they use Mee Boss, identify friction points and unmet needs, and turn those insights into opportunities to improve product adoption, customer value, and retention.

Rather than simply responding to customer inquiries, you will proactively build relationships with customer accounts and users, understand their workflows and behaviors, and help the Product Team identify ways to increase adoption, engagement, and long-term retention. You will pay particular attention to account health, feature adoption, declining engagement, and signals that may indicate retention risk or expansion opportunities.

You will also help build the operational processes that connect customer feedback with Product, Engineering, and Business teams — ensuring that customer insights consistently inform product decisions.

As Mee Boss grows, this role will evolve into a more strategic position with increasing ownership across product operations, customer insights, account engagement, product adoption, and retention initiatives.

• Support day-to-day product operations and help improve internal workflows.
• Manage and organize customer feedback, feature requests, and product issues.
• Build and maintain systems for tracking customer insights and recurring product needs.
• Identify patterns across customer feedback and usage behavior.
• Partner with Product and Engineering teams to prioritize and follow up on customer issues.
• Help improve processes for product launches, feature rollouts, and customer communication.
• Track customer feedback after new features are released and help evaluate their impact.
• Build strong relationships with business customers and develop a deep understanding of how their teams use Mee Boss.
• Proactively reach out to customer accounts and end users to understand their workflows, goals, challenges, and product needs.
• Conduct customer interviews and follow-up conversations.
• Identify recurring pain points, feature requests, and usability issues.
• Understand why customers adopt, continue using, expand usage of, reduce usage of, or stop using the product.
• Translate customer conversations into clear and actionable product insights.
• Represent the voice of the customer in discussions with Product, Engineering, and Business teams.

• Identify opportunities to improve customer onboarding and product activation.
• Help customers discover and adopt features that create long-term value.
• Monitor account health and feature adoption to identify engagement trends, retention risks, and opportunities to deepen product usage.
• Identify accounts with declining engagement and proactively understand the reasons behind changes in usage.
• Support initiatives designed to increase product adoption, engagement, and retention.
• Analyze customer behavior and engagement patterns to identify opportunities and risks.
• Help define and track customer health signals, including activation, feature adoption, engagement, and retention indicators.
• Support re-engagement efforts for at-risk or inactive customers and identify opportunities to expand usage within healthy accounts.
• Partner with the Product Team to understand whether new features are improving customer behavior and retention.
• Develop ideas and experiments that strengthen the overall customer journey and increase product stickiness.

• Serve as a key point of contact between customer accounts and the Product Team.
• Respond to customer questions and product-related inquiries in a timely and thoughtful manner.
• Triage customer-reported issues and coordinate with internal teams when needed.
• Ensure customers receive clear follow-up and communication when issues are resolved or product improvements are released.
• Identify opportunities to improve the overall customer experience through better processes, communication, and product design.

• Excellent written and verbal communication skills.
• Strong curiosity about customers, user behavior, and how products are used in the real world.
• Ability to build relationships and communicate effectively with customers.
• Strong analytical and problem-solving skills.
• Ability to identify patterns across qualitative and quantitative information.
• Strong…