Guest Service Associate - Sales & Guest Experience

Overview

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's overall experience. A GSA maintains a cheerful and positive attitude and works with a team that shares in the excitement and passion for Revealing Beautiful Skin. This is a sales position at European Wax Center (EWC).

• Selling wax passes.
• Opening and closing procedures of the center.
• Manage the flow of guests in and out of the center and assist with questions as needed. Maintain the Reservation Book regarding the guest's requests and associate's availability.
• Educate all guests on EWC's product portfolio, Strut 365™, demonstratE products on guests, and explain the benefits and savings of Wax Passes while remaining consistent with waxing services.
• Maintain the front of the center, including restocking product shelves and refilling brochure and card holders.
• Educate guests on current in-center promotions.
• Check their schedule on a weekly basis.
• Arrive to work on time wearing the appropriate dress code and name tag.
• Follow all corporate policies and procedures.
• Participate in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (if a Strut Session falls on a day the associate is not scheduled, attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Create a memorable guest experience by using EWC terminology and tailoring scripts and standard responses while working at the location.
• Maintain and exceed center and individual goals.
• Maintain center cleanliness.
• Other duties as assigned.

High school diploma or GED required; or one–two years of related experience or training. An equivalent combination of education and experience will also be considered.