CX Resolutions Desk Associate
Job in
Bellevue, King County, Washington, 98009, USA
Listed on 2026-09-09
Listing for:
Robinhood
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual, Customer Success Management
Job Description & How to Apply Below
Robinhood is seeking a Customer Experience Associate for the Core Services Resolutions Desk in Bellevue, WA. The role focuses on real-time support for CX agents across chat, email, and phone, following documented policies and escalation playbooks.
You will begin handling escalations and gradually take on more complex cases as you build expertise. You will log interactions, assist with goodwill credits within approved limits, and help identify recurring questions to improve processes.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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