Customer Service Representative

Who We Are Elevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands with a specialized focus on skiing, snowboarding and snowshoeing. With each unique brand maintaining its own individual points of view and driving independent innovation, the Collective is fueled with the strength of world-class development facilities and engineers, global distribution channels and committed outdoor lifestyle enthusiasts and experts.

Our brands include K2 Skis, K2 Snowboards, Marker, Dalbello, Völkl, RIDE Snowboards, LINE Skis, Backcountry Access, Atlas Snowshoe Co., Tubbs Snowshoes, and K2 Skates.

With an international portfolio of world-renowned brands recognized as trailblazers in innovation, performance and, most importantly, fun times by active lifestyle enthusiasts across the globe, Elevate Outdoor Collective will continue its mission to progress the culture of each and every outdoor endeavor it represents. As “One Team” backed by world-class development facilities and product engineers, incredibly talented athletes and ambassadors and a top-notch crew of employees who live and breathe the outdoor active lifestyle, Elevate Outdoor Collective is eager to take things to the next level.

Position Overview The customer service rep (seasonal) serves as a sales and service representative for our online retail stores for all Elevate Outdoor Collective brands. This role will work with customers directly via phone, email to help them with product, order, return and warranty claim questions. The role helps support the increased volume of contacts we receive over the active, winter season.

Responsibilities Supports all Elevate OC Brands Answer customer phone calls in a timely manner

Respond to all online order, return and product questions sent via email or form through our Front application

Understand our product lines in order to assist customers with technical and non-technical questions in support of finding the right product for their needs

Understand and follow standard operating procedures for order, online return and Warranty claim management

Process requests for Return Authorizations, and issue RAs in compliance with Elevate return window and policies

Assist customers with delivery issues, misships and pricing errors

Provide excellent customer service to consumers through strong verbal and written communication skills.

Maintain product knowledge through clinics, company events and industry publications

Communicate regularly with supervisor regarding workload and issues as they arise.

Minimum Qualifications High school diploma / GED.Genuine interest and understanding of the Elevate OC collection of products and sports we serve

Ability to function well in fast-paced environment and meet multiple deadlines

Ability to work well in a team environment and cross functionally

Comfortable working independently and staying on task without supervision

Two years of customer relations experience.

Experience with Microsoft office;
Word, Excel, Outlook.

Excellent verbal and written communication skills

Solid time management and project management skills

Overtime and/or an adjusted schedule may be required in peak season

Preferred Qualifications

Experience with one or more of the Elevate OC brand collection and/or sporting goods products2-3 years’ experience with outdoor retail sporting goods

Previous Customer Service Experience

Physical Requirements
• Ability to see, speak and hear
• Ability to sit in front of computer for long periods of time
• Ability to enter data for long periods of timeK2-MDV Sports is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. View the EEO is the Law poster here http://www
1.eeoc.gov/employers/upload/