Customer Service Representative

A busy call center team in Bellevue, WA is seeking a dependable Customer Service Representative for a full-time, onsite temp-to-hire opportunity. This role is a great fit for someone who enjoys helping people, communicates clearly, and can stay calm and professional while handling a high volume of customer calls. The work environment is structured, team-oriented, and focused on delivering quality service to the public.

Candidates can expect supportive leadership, clear procedures, hands-on training, and the opportunity to build long-term customer service skills in a stable government and public sector setting. This is an excellent opportunity for a reliable Customer Service Representative who wants to grow with a team that values professionalism, accuracy, teamwork, and positive customer experiences.

• Handle inbound customer calls and respond to questions in a timely, professional, and courteous manner.
• Assist customers with account, service, billing, scheduling, and general inquiries.
• Research customer issues, provide accurate information, and offer appropriate solutions.
• Document customer interactions, update account information, and maintain accurate records.
• Escalate complex concerns according to established procedures.
• Meet quality, productivity, attendance, and customer service expectations in a fast-paced call center environment.

• Pay: $22 to $24 per hour.
• Job Type: Temp-to-hire.
• Schedule:
  
  Full-time.
• Workplace:
  Onsite.
• Location:
  
  Bellevue, WA.

• Handle high-volume inbound customer calls while maintaining a positive customer experience.
• Research, document, and resolve customer account, billing, service, scheduling, or general inquiries.
• Follow established call center procedures and engage complex issues when needed.
• Collaborate with team members and other departments to support customer needs.
• 1 to 2 years of customer service, call center, retail, hospitality, or other customer-facing experience.
• Strong verbal and written communication skills.
• Comfortable spending much of the day on the phone in a fast-paced call center environment.
• Good computer skills, accurate data entry ability, and comfort learning new systems.
• Strong problem-solving, active listening, and multitasking skills.
• Dependable attendance, punctuality, and strong follow-through.
• Patient, professional, organized, and able to work with a variety of customers.

• Previous call center experience in a government, public sector, utilities, healthcare, or high-volume service environment.
• Experience handling billing, scheduling, account updates, or service-related inquiries.
• Familiarity with customer relationship management systems, ticketing systems, or call center software.
• Ability to remain calm and solution-focused when assisting upset or frustrated customers.

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-_Know Your Rights
6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resources

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.