Principal Conversation Designer

Blink UX is the product design firm crafting your next breakthrough. We partner with ambitious companies like Amazon, Google, and NASA to create transformative products and experiences through strategy, research, and design. With headquarters and labs in Seattle and studios in Boston, San Diego, San Francisco, New York City, and Bengaluru, we partner with clients around the world.

This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners.

Location:

Hybrid, Bellevue, WA

Duration: 6 months, potential to extend.

• Strategic & Design Leadership
• Drive conversation design strategy for AI and automated experiences.
• Define and evolve voice, tone, and personality guidelines aligned with T-Mobile’s brand.
• Leverage research, analytics, and usability insights to optimize conversational journeys.
• Create scalable frameworks and reusable patterns across platforms.
• Design Execution & Quality
• Design dialogue flows, scripts, and interaction models for chatbots and virtual assistants.
• Ensure clarity, inclusivity, accessibility, and customer‑first language standards.
• Collaborate closely with Product, UX, Research, and Engineering teams.
• Collaboration & Mentorship
• Lead cross‑functional workshops to align on user needs and business goals.
• Mentor and guide other conversation designers and cross‑functional partners.
• Advocate for best practices in AI‑driven and conversational experiences.
• Research & Optimization
• Participate in qualitative and quantitative research initiatives.
• Analyze conversational output and performance metrics to continuously improve experiences.

• 7+ years of experience in UX writing, content design, or conversational design.
• Strong portfolio demonstrating AI conversation or UX content design.
• Deep understanding of human‑centered design principles.
• Experience collaborating across Product, Engineering, and Research.
• Experience designing for GenAI, LLMs, or AI‑driven systems.
• Knowledge of prompt engineering and conversation modeling, preferred.
• Leadership experience, mentoring or coaching designers, preferred.
• Skills & Competencies
• Human‑centered design
• Conversation flow mapping and dialogue scripting
• Content strategy and information architecture
• Prompt engineering and testing
• UX research and analytics interpretation
• Voice and tone development
• Cross‑functional collaboration
• Leadership and mentorship

• Clear, consistent, and meaningful AI‑driven conversations that help customers achieve goals easily.
• Scalable conversation design frameworks implemented across platforms.
• A high‑performing team of conversation designers supported by your leadership.
• Alignment and delivery on cross‑functional team goals like AI containment or ecommerce growth.
• Working well with the cross‑functional team: knowing how to collaborate and influence stakeholders to drive product success and meet user goals.

$140,000 - $160,000 a year

DOE

Blink is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability.