Senior UX Designer, Fulfillment Technologies

Description

Want to help scale Amazon's global fulfillment workforce, supporting them with efficient, engaging, and empowering experiences while keeping them safe and happy? Join the Amazon Fulfillment Technologies Experience Design team (AFT-XD). We are seeking a Senior UX Designer who is passionate about the intersection of the physical and virtual worlds, reaching beyond what is shown on a screen to include the physical environment, building layout, equipment, work processes, and emerging modalities like AI-mediated interactions, computer vision, and voice interfaces.

Want to help scale Amazon's global fulfillment workforce, supporting them with efficient, engaging, and empowering experiences while keeping them safe and happy? Join the Amazon Fulfillment Technologies Experience Design team (AFT-XD). We are seeking a Senior UX Designer who is passionate about the intersection of the physical and virtual worlds, reaching beyond what is shown on a screen to include the physical environment, building layout, equipment, work processes, and emerging modalities like AI-mediated interactions, computer vision, and voice interfaces.
The ideal candidate is a problem-solver who owns outcomes end-to-end. You understand business impact and technical constraints, proactively frame problems worth solving, and deliver solutions that scale across Amazon's global fulfillment network. You will own a portfolio with a defined charter, maintain a roadmap balancing big bets and strategic priorities, and influence stakeholders across multiple organizations. As a Senior UX Designer, you will work alongside product managers, engineers, and researchers to improve the safety, productivity, and engagement of 1M+ Amazon associates worldwide.

You will drive the user experience from a global perspective, ground decisions in research and operational reality, and communicate the impact of your work crisply at the leadership level.
This role spans the full product design lifecycle: research, problem-framing, interaction design, visual design, prototyping, and measuring post-launch impact. You will develop fluency in emerging technologies within your domain and leverage AI tools to accelerate your workflows. Where applicable, you may push front-end code and contribute to production readiness.
What can we offer you in return? You will be part of a growing team that will support, challenge, and inspire you every day. AFT-XD is a multidisciplinary team of designers, researchers, design technologists, and program managers who shape and simplify the fulfillment center experience through a human-centered design process. Our experiences span a range of devices and modalities that evolve as rapidly as our operations do.

You will work on complex, strategic products that rethink how fulfillment centers work. You will own a clear charter within a business portfolio, build deep domain expertise, and develop continuity with key stakeholders to support long-term influence. Your primary portfolio is your north star for growth and impact, with opportunities to flex onto cross-cutting initiatives based on team needs. In addition, you will have access to mentorship from senior designers, IC design leads, and the broader Amazon design community.

We invest in our team members to help them build their unique careers.

• Own a well-defined charter within your business portfolio. Frame problems worth solving by understanding business objectives, technical constraints, and operational context. Advocate for the user's point of view while balancing feasibility and business impact.
• Drive the full product design lifecycle: research, problem-framing, interaction design, visual design, prototyping, and post-launch measurement. Deliver solutions through whatever artifact communicates the idea most effectively, whether that's journey maps, user flows, wireframes, clickable prototypes, high-fidelity mockups, or production-ready specifications.
• Partner closely with product managers and engineers on problem-framing and solution definition. Run research, build prototypes, and measure post-launch impact for high-priority initiatives.
• De…