Center Specialist

Position Objective:
The position of Welcome Center Specialist is for the purpose of welcoming families, students, and community members to the Bellevue School Community.

Commitment to Equity:
The Bellevue School District is committed to a diverse workforce representative of our students, one that embraces and models cultural competency as an international community.

• Welcomes families and students by serving as the initial contact for district services, including enrollment, special education, language acquisition services, transportation, family and student resources, and technology support.
• Creates a sense of belonging for families, students, and staff within the Welcome Center.
• Assists families with the registration process and responds to the needs of families and students.
• Collaborates with other departments and employees within the District.
• Acts as a bridge between families and district departments, ensuring effective communication and timely and effective resolution of any concerns.
• Provides backup assistance to the Welcome Center as needed, including greeting customers and answering phones.
• Collaborates with school‑based staff to ensure engagement with schools and families is respectful and welcoming to students and families.
• Maintains records of family interactions and follows up to ensure a high standard of service is consistently provided.
• Serves as a member of the Welcome Center team for the District.
• Performs other job‑related duties as assigned.

• Reports directly to and is supervised by the Director of Welcome Center and Community Outreach or designee.

• High school diploma or equivalent.
• Experience in customer service, community outreach, or related field.

• Bilingual or multilingual.
• Associate’s degree or equivalent.
• Previous experience in an educational setting our school district.

• Work experience may substitute for education requirement on a year for year basis.

• None

• Knowledge of customer services principles
• Knowledge of state and federal laws and regulations relating to enrollment policies and procedures
• Knowledge of state and federal laws and regulations relating to student privacy
• Demonstrates understanding of the Bellevue communities
• Knowledge of District schools and departments for dissemination to families, students, and the community
• Knowledge of District techniques and principles relating to the processing and handling of confidential information
• Knowledge of word processing and spreadsheet software applications
• Knowledge of computer operation and ability to learn specific software programs such as Excel

• Ability to navigate work in a busy, public‑facing environment, in‑person, and through technology, including high volumes of written/electronic communication
• Possesses strong interpersonal skills, including ability to collaborate with others
• Skill in communicating (oral and written) technical information to non‑technical audiences
• Skill in analyzing and evaluating data to determine compliance with enrollment requirements
• Skill in problem solving techniques and principles in order to resolve conflict
• The ability to meet externally imposed and inflexible deadlines
• Ability to maintain confidentiality
• Skill in keeping accurate records and preparing reports
• Organizational skills are necessary to work priorities and meet deadlines
• Critical thinking skills are necessary to identify and recommend the appropriate action(s) to resolve various issues
• The ability to work independently with minimal direction and guidance and establish work priorities
• The ability to work on a number of tasks simultaneously
• Demonstrates multicultural sensitivity with the ability to effectively and collaboratively work with diverse populations
• Ability to perform all duties in accordance with applicable Board policies, district, and legal requirements
• Ability to meet and maintain punctuality and attendance expectations

Positions in this class typically require stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, finger dexterity, grasping,…