Franchisee Learning Facilitator

Job Summary

The Learning Facilitator is responsible for delivering engaging, high-quality learning experiences that support franchisees, hotel associates, and contact center associates. This role facilitates instructor‑led training in both virtual and in-person environments, develops and maintains learning content across multiple platforms, and understands stakeholder needs to help them drive adoption of operational programs, systems, and strategic initiatives. The position serves as a subject matter expert in learning delivery methodologies and hospitality operations, helping hotels to perform at their best with guest service, revenue generation, and operations, while promoting a culture of continuous development and professional growth.

• Facilitate live virtual and in-person learning programs for franchisees, hotel staff, and contact center associates.
• Lead or assist in the delivery of Hotel Operations Certification programs and related workshops for owners and General Managers.
• Facilitate virtual and in-person workshop topics and ensure a high-quality learning experience.
• Deliver interactive webinars, workshops, coaching sessions, and educational programming at the Choice annual convention.
• Utilize virtual learning technologies, including Zoom and related platforms, to support engaging and effective instruction.

• Create, update, and maintain learning content across multiple delivery methods, including:
• Instructor‑led training materials
• Virtual workshops
• eLearning courses
• Videos
• Reference guides and job aids
• Evaluate learning materials regularly to ensure content remains accurate, relevant, compliant, and aligned with business priorities.
• Support instructional design efforts and collaborate with learning partners to improve program effectiveness.

• Support initiatives that enhance guest satisfaction, operational excellence, revenue generation, and brand performance.
• Collaborate with department representatives, franchisees, owner associations, and area directors to develop and deliver learning that support organizational objective.

• Provide guidance and consultation on learning best practices and operational training requirements.
• Promote certification programs and continuous learning opportunities across hotel and contact center operations.

• Deliver educational content at annual conventions, regional workshops, onboarding programs, owner association events, and other company-sponsored learning events.
• Support preparation, logistics, and facilitation for learning events and conferences for Choice and owner association learning events.

• Minimum of 3 years of hospitality, hotel operations, learning and development, training, facilitation, or related experience.
• Demonstrated experience facilitating instructor‑led training programs in both virtual and in-person environments.
• Experience supporting operational excellence, guest service initiatives, brand standards, revenue management, or contact center operations preferred.
• Experience in instructional design, curriculum development, or learning content creation preferred.

• Proficiency with Zoom and virtual learning technologies.
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Experience with learning management systems and content development tools preferred.
• Ability to develop and maintain digital learning resources and training materials.

• Excellent facilitation, presentation, and communication skills.
• Strong verbal and written communication abilities.
• Ability to…