Energy Advisor

Overview

Puget Sound Energy is looking to grow our community with top talented individuals. Our pathway to an exciting and innovative future is now. PSE’s Customer Energy Management & Renewable energy scale team is seeking qualified candidates to fill an open Energy Advisor position. Specific work arrangement details will be discussed during the interview process.

Join Puget Sound Energy in a customer service role that directly interacts with customers to provide personalized support and recommendations to reduce energy burden and adopt clean and efficient products and services. The Energy Advisor researches, analyzes, resolves, and responds to customer inquiries, issues, and requests related to energy efficiency and conservation via phone interactions; promotes and explains energy efficiency and renewable programs and their advantages.

The role includes handling a high volume of inbound customer calls and emails while maintaining professional and clear communication throughout each interaction. All employees uphold safety compliance standards and conduct business ethically and in line with our core values and Code of Conduct. Duties are performed in accordance with regulatory obligations.

• Consult with customers to help lower bills and educate them regarding energy efficiency and conservation.
• Assist in executing promotional and process plans to reach program targets.
• Utilize multiple internal systems to analyze customer energy usage, address billing questions or concerns, determine root causes for high bills, and offer recommendations for products, programs and services to lower usage and save money.
• Promote PSE energy efficiency and conservation programs at community and corporate outreach events such as trade shows, fairs, educational workshops and trainings.
• Inform and educate customers about energy efficiency and renewable energy programs and assist with enrollment processes.
• Manage high-volume customer interactions in a fast-paced environment.
• Performs other duties as assigned.

• Associate degree or equivalent in general studies and/or three years of experience in public contact providing assistance to customers regarding inquiries, complaints, or issues.
• Proficient in word processing, presentation, and spreadsheet applications.
• May be required to work outside normal hours (including weekends or after-hours events).

• Knowledge of residential and commercial energy end-uses, residential structure characteristics, and heat loss theory.
• Knowledge of energy codes, standards, and regulations.
• Technical knowledge in customer equipment application and the economic choices associated with them.
• Some utility experience.
• Experience using PSE's SAP Service Cloud and MDL applications.

At PSE, we value our employees and offer a competitive total rewards package. Details about our Employee Value Proposition and career opportunities in the energy sector are available on our Career page.

The pay range for this position is $59,300.00-$92,100.00 and the role is eligible for annual incentive bonuses.

PSE offers a comprehensive benefits package including medical, dental, vision, life, disability insurance, flexible spending accounts, an Employee Assistance Program (EAP), 401(k) and cash balance retirement plans, Paid Time Off (PTO) and Paid Holidays. Detailed benefit overviews are available on our Career page.

Puget Sound Energy is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status, disability or any other protected status. If reasonable accommodation is needed during the application process, please contact Human Resources at  or .