Resident Engineer

Datacenter & Networking Skills

Datacenter, EVPN, Juniper devices, MPLS, MX-304, QFX switches, Routing, Switching, VxLAN

Bellevue, Washington

Up to 12 months contract with possible extension.

Pay Range: $60 – $75 (The pay rate may differ depending on your skills, education, experience, and other qualifications)

• Medical Insurance in compliance with the ACA.
• 401(k).
• Sick leave in compliance with applicable state, federal, and local laws.

• Role – Both OPS and Eng (Troubleshooting and Design Support)
• Platforms – QFX switches, MX (MX-304)
• Technologies – Datacenter, Routing, Switching, MPLS, EVPN/VXLAN

• Onsite with clients, TOI and guidance for technical people
• Customer-first attitude
• Hands-on with Juniper devices.
• Experience with Cisco a plus.

• Provide operational support to all Juniper routing/security products within the Customer infrastructure.
• Troubleshoot equipment and network problems pertaining to Juniper hardware and to open and track JTAC cases through to problem resolution.
• Train the customer’s operational, implementation and support personnel to configure and operate the Juniper Networks products.
• Pro-actively evaluate and audit customer network configurations, alarms and event logs.
• Facilitate weekly operations calls with customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
• Develop best practices guidelines based on lessons learned which could help minimize risk associated with major network upgrades or changes in the network.
• Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the live network.
• Assist with network inventory tracking and provide periodic reports to Service Management Staff.
• Assist the customer to develop Network Operating and Equipment Operating Procedures.
• Raise equipment Return Material Authorizations (RMAs) and to track these through to problem resolution.
• Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer.
• Initial deployment will be both EVO and Junos – with BGP peering, TOR service block, and l2 aggregation.
• This position may require occasional extended work hours. Technical support to the Customer may require the Resident Engineer to:
• Troubleshoot equipment and network problems and open and track JTAC cases through to problem resolution on pre- and post-production issues.
• Raise equipment Return Material Authorizations (RMA’s) and track these through to problem resolution.
• Produce a written summary report of the status of Design projects, equipment, and network problems on a regular basis to the Customer.
• Hold design and information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.
• Understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
• Carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network.
• Follow established industry procedures for performing and documenting all testing.
• Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
• Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
• Train the Customer’s design, implementation, and support personnel to configure and operate Juniper Networks products.
• Support design and planning of Juniper MX, EX, and QFX networking and security products and associated solutions within the Customer infrastructure.
• Support ongoing efforts in defining best practice policies for Juniper product applications used by Customers.
• Peer with other employees performing similar Resident Engineering roles where lessons learned may help minimize the risk associated with major network upgrades or changes in the network.